Head of It

2 weeks ago

London, United Kingdom Somerset House Trust Full time

**Description**:
We are looking for people to join our fantastic team at Somerset House Trust. As the home of cultural innovators, the Trust connects creativity and the arts with the broader society.

Somerset House pursues a ‘Step Inside, Think Outside’ spirit and is born from the creative community we nurture - the experience and perspectives we host across background, age, race, and stage, and the intersections and crossovers we encourage.

Somerset House Trust is seeking a Head of IT to lead the IT strategy and operational management of the IT function within the organisation. The post holder will have a deep understanding of the rapidly evolving digital landscape and the opportunities this can provide to the Trust. The role will be responsible for shaping and executing the IT strategy to support the overall business objectives and strategic plans, while at the same time taking an active lead on the operational aspects of IT. Reporting to the Director of Operations and Infrastructure, the Head of IT will work closely with all Trust departments and Senior Management Team peers to ensure the organisation’s current and future technology needs are met.

The Trust is currently running an organisation-wide digital transformation project, with the aim of becoming a more connected, efficient, and data driven organisation. The Head of IT will be pivotal in ensuring delivery of technology driven aspects of the programme and the projects within it, while horizon scanning for new technologies and ways of working that can continue to improve the Trust’s operations.

The role requires commercial insight, as apart from managing and maintaining the Trust’s own IT requirements and budgets, the IT department provides costed services to creative residents, commercial event hires, and restaurants.

All of the Trust’s IT services are supported via a busy service desk. The Head of IT is responsible for ensuring that daily operations run smoothly, and any issues identified are resolved swiftly and effectively. Being part of a small team, it is expected that the Head of IT will take a hands-on approach where required.

Please note that while the role has capacity for hybrid working, it is anticipated that the first few months in post would be primarily onsite, to facilitate a smooth onboarding process and to allow the post holder to learn our complex site layout.

**What we are looking for**:
**Key responsibilities**
- **Digital transformation** - Input into and deliver technology driven aspects of the Trust’s digital transformation programme. Horizon scan for new technologies, processes, and ways of working that can continue to improve the Trust’s operation, collaboration, and efficiency. Champion process improvement and challenge ways of working across the Trust.
- **Programme and project management** - Project manage any IT and technology enabled process projects, ensuring objectives and scope are clearly defined and successfully delivered, reporting regularly on progress. Work with other departments to identify current and potential requirements for IT systems, infrastructure, services, and training, and plan how to fulfil them.
- **Security** - Own the cyber-security posture of the Trust across all aspects of technology. Ensure the 24/7 effectiveness, security, and legal compliance of all IT systems, hardware, software, and data. Assure data protection and systems security through appropriate monitoring and remediation in accordance with clear IT security policies.
- **Data governance and compliance** - Lead on a range of related governance and compliance aspects, for example PCI-DSS, UK GDPR, and Cyber Essentials. Co-lead Somerset House Trust’s Data Protection & Privacy Committee. Have overall responsibility for your team’s compliance with all Somerset House Trust data protection and privacy policies and all applicable legal and regulatory requirements.
- **External service provision** - Ensure seamless connectivity and telephony services and support for 2,600 resident creatives, major public and private events, exhibitions, restaurants, bars, and other spaces. Address issues that arise within agreed timescales, ensuring excellent customer service.
- **People management and leadership of IT department staff** - Manage all people aspects of the IT team, comprising the service desk staff, technical and project leads, and business systems analysts. This includes performance and objective setting, personal and career development, leave scheduling, expenses, etc.
- **Budgeting** - Manage and set the departmental budget and 3-5 year plan for expenditure and income within tight organisational constraints. Derive maximum value for the Trust’s technology spend.
- **Vendor management** - Act as key contact with vendors delivering IT projects and services at Somerset House, ensure effective contracts are in place at all times, and manage performance and issues as they arise. Manage and monitor outsourced servi

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