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Head of Primary Care

4 months ago

Sefton, United Kingdom Primary Care 24 Full time

As the interim Head of Primary Care, you will be responsible for providing senior operational and strategic leadership to a range of clinical and non-clinical colleagues with ultimate accountability for the effective delivery of Primary Care. This is a high profile opportunity to take a lead role in the development and transformation of Primary Care across all of our GP Practices.

Accountability will include oversight of safe and effective colleague rostering across your service area, managing your allocated financial budget, maximising and generating income, complying with contractual and statutory requirements and leading people.

You will be responsible for maintaining relationships with key stakeholders such as local commissioners and internal and external service delivery partners.

**Hours**:
PC24 aim to be flexible in matching your availability with work patterns and the needs of the service and therefore can offer flexible working hours.

**About Us**:
Primary Care 24 (PC24) is a not-for-profit social enterprise established in 2004, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients.

**Key Responsibilities**:

- To work closely with responsible managers to ensure the day to day efficient and effective operational management of PC24 services
- Embed and monitor the achievement of the organisation’s objectives and business plan to lead on the delivery of safe, caring and effective services
- Lead on professional and specialist knowledge of the services and the requirements of delivery
- Contribute to decisions regarding service delivery through participation at meetings with both internal and external stakeholders
- Maintain a high level of understanding of all service contracts and service specifications
- Monitor performance exceptions and ensure areas of under-performance are actively managed and escalated as required
- Manage the financial budget performance to ensure it achieves the agreed financial targets and take corrective action as appropriate
- Ensure all key operating protocols and procedures are available and routinely adhered to
- Ensure effective training and audit programmes are in place for all staff delivering services
- Produce monthly performance reports to the required timetable ensuring internal and external deadlines are met and data quality is maintained
- Contribute to the composition and delivery of reports to external commissioning meetings and internal meetings as required.

**People Management and Development**:

- Provide and develop a working environment and open culture which fosters high morale and commitment amongst all staff and promotes their well-being and personal development.
- Ensure all key HR policies, such as absence management, are implemented by all managers
- Provide direct line management to all managers who over-see staff groups, ensuring appraisals occur and objectives are set and delivered in line with service requirements
- Ensure personal development plans are in place following appraisal for all personnel and that training and development opportunities are made available
- Ensure a fit for purpose management structure is maintained
- Have agreed delegated responsibility for decision making in the absence of the Deputy Director of Service Delivery
- Work with the Human Resources team to ensure safe working practices are maintained with all managers and staff
- Ensure robust workforce plans are in place, including talent management interventions to ensure the right people are in the right role

**Governance and Risk**:

- Ensure the implementation of key clinical governance standards inclusive of CQC compliance and risk management arrangements within all services
- Become the CQC Registered Manager for in hours primary care services
- Responsible for ensuring PC24 services are CQC compliant at all times
- Support in the management of all contractual obligations, terms and standards in the delivery of all services
- To ensure appropriate responses are developed and action plans are in place in regard to themes, trends, complaints or incidents captured through PC24’s risk management processes

**Job Type**: Fixed term contract
Contract length: 6 months

**Salary**: £49,000.00 per year

**Benefits**:

- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Primary care: 2 years (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: SE & ED