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Project Coordinator

4 months ago

Peterborough, United Kingdom Interaction Recruitment Full time

Interaction Recruitment are working with this Peterborough based business to recruit for a Project Coordinator on a temp to perm contract
The role is to plan and co-ordinate the daily workload for a team of regional engineers, ensuring all client calls are completed within the allotted time frame.
The Role:

- Assign customer calls to the most appropriate engineer available to achieve the customers agreed requirements.
Allocate or order parts using our clients or courier systems to ensure calls can be attended and resolved
Accurately post engineer updates capturing all the information required
Effectively liaise with customers and ensure system is updated accurately and in a timely manner

Provide a courteous and professional response to all calls when receiving and logging updates from internal and external stakeholders

The Person:

- Excellent customer service and customer handling skills.
Excellent communication and telephone skills

Good working knowledge of Microsoft Windows and MS Office products, (e.g.: MS Word and Excel).

Strong time management, multi-tasking and prioritisation skills.
Ability to work effectively in a team environment.
Strong attention to detail in updating call details
Assertive, methodical, confident, positive and professional manner.
Strong administration and organisational skills.
Flexible, co-operative attitude to work and change.
Good problem solving skills.
Experienced PC user with good keyboard skills.

What's on Offer:

- Based in the office in Peterborough
- Working hours are Mon - Fri 9am - 5.30pm
- Salary is £11 per hour, £16.50 per hour for overtime