Trainee Train Conductor

2 weeks ago

Carmarthen, United Kingdom Transport for Wales Full time

**Join Our Journey - Together, we will Make it Happen**

Our vision is to create a world-class rail network that will enable Wales to prosper for generations to come. But achieving this depends on the quality of our 2600+ colleagues and the environment we create to allow them to succeed.

This can be the start of a fantastic and exciting career, offering a wealth of learning and development opportunities. No previous rail experience is needed for the role as our comprehensive training programme will prepare you for all that may come your way.

As a Conductor you will be responsible for the safety of our passengers and the train environment whilst delivering exceptional customer service.

**Responsibilities will include**:

- Ensuring the safe and timely running of our train services. Learning and understanding nationally agreed rules, regulations and operational instructions.
- Responding to out of course situations as they arise and carrying out emergency procedures in accordance with rules and regulations.
- Reporting (written and verbal) all incidents/accidents promptly and in instances immediately to the right points of contact.
- Being approachable and giving industry-leading customer service to ensure their journey is a positive one. Dealing with customer enquiries, providing accurate and current information, and making on-board announcements.
- Working alone and as part of a wider team, communicating all relevant information with fellow train crew.
- Being responsible for revenue protection through checking customer tickets and travel documentation; ensuring validity for the journey, selling tickets where appropriate and addressing customers who do not have tickets or are unable to pay on the train.

**Role requirements**:

- **That you are 18 years of age or over**
- **Reside within one hour** (travelling time in normal traffic conditions) of your chosen depot to work.
- **Have flexibility towards working hours** as your shift lengths and patterns will vary, including early starts/late finishes and working weekends.
- **Willingness to go through intensive training for approximately 26 weeks** - mixture of classroom-based learning and ‘on the job’ training.
- **This is a safety critical role** and as a result, you will be required to undertake a medical to determine fitness for the role. Also, to have good eyesight, hearing and normal colour vision.

**The skills you will need**:

- The ability to stay alert, be pro-active and respond to potential safety/security risks
- Understanding the importance of rules, regulations and strict instructions
- Patience, with the ability to remain calm and responsible under pressure and in difficult situations
- Customer focused with a genuine enthusiasm to making a positive contribution to the customer experience. Ability to connect with customers by listening, understanding and responding to individual customer needs
- Be positive and resilient with a ‘can do’ attitude
- The ability to make effective decisions
- Have high self-presentation standards that will always meet the company standards of uniform wearing

Please see attached our Job Description to find out more information about the role’s responsibilities/accountabilities and skills required.

**Salary**: £28,829.00 per year

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