Buyer Relationship Executive

3 days ago

Birmingham, United Kingdom BCA Full time

**Job Title: Buyer Relationship Executive**

**Location: Roving role covering the Midlands region**

**Salary: Competitive, with Company Car + Commission Structure**

**Working Hours: 40 p/w**

**Job Status: Permanent**



**Who we are**

We’re the biggest name in Europe’s vehicle remarketing industry, selling 1.3m vehicles per annum, across 60 locations and with a turnover of £2billion. We believe our people are the best in the business, they are friendly, expert and professional.

BCA is so much more than selling cars, from the dock to defleet and beyond, BCA touches over 3.5m vehicles a year, working with OEMs, fleet operators and dealers to provide the backbone of the UK's automotive supply chain. From technical and logistics services for new vehicles, refurbishment, storage and logistics for the growing used sector and the core remarketing and auction operation, BCA offers the economies of scale and diversity of services to meet the needs of an impressive portfolio of customers.

**Why work for BCA**

We are always interested in talented people to join our team. Because our employees are so important, we treat them properly. We try to make working for BCA rewarding in every sense, including a positive work environment, training and development opportunities as well as exciting career options.

As a company we are very charity focused with regular events taking place throughout the year to support various charitable organisations.

**Main Purpose of Job**:
The purpose of this role is to offer our buyers the highest levels of customer service, along with growing the BCA Buyer base through cross selling BCA products and services that will bring value to these customers.

Maintain and develop high volume account holders by fulfilling an account management role for a set number of buyers. The role requires handing of the provisional process and to win-back lapsed BCA Buyers along with ensuring timely payment is received. This could be a mixture of home /field / branch based.

**Key Responsibilities**
- To predominantly support Black and Platinum status buyers with making their BCA interactions as smooth as possible including but not limited to making their purchasing journey / deliveries / collections
- Promote BCA online and physical sales channels, supporting BCA Auction’s, Vendor programmes and online services
- Create, build and maintain successful working relationships with Auction Centres / Customer Services and all other BCA businesses.
- Support provisional negotiating to maximise sold performance, focusing on conversion targets and liaising between both vendor and buyer across all UK locations
- Gain customer insight from Buyers to help make recommendations that can improve marketing effectiveness, operational efficiency and customer satisfaction.
- Educate buyers with how to use our Online services including Live Online bidding, buyer App, searching for stock and utilising self-collection portals.
- Make appointments, both physical and online meetings to manage a diary and act as an account management for all buyer’s needs
- Maintain a relationship with the National Accounts team and participating auction centres, keeping them updated with buyer contact activities and requirements.
- Increase BCA share of wallet (SOW) across a Buyer portfolio to promote BCA as the primary source of vehicles for their business.
- Partake in various buyer campaigns including Dormant Buyers, Sales of interest etc.
- Demonstrate BCA’s products and services including (but not limited to) Partner Finance, Part Exchange opportunity, AutosOnShow, Buy Now/Bid Now, DealerPro, Cinch.
- Ensure the appropriate BCA loyalty card is in place and encourage greater share of purchasing wallet.
- Take responsibility to ensure outstanding auction and sundry debts are settled in a timely fashion indicated by their card status.
- Introduce new buyers to BCA and win back lapsed buyers
- Attend training courses to improve product knowledge and self-development, as well as site visits to understand all areas of the business.
- Attend industry events when required.

**Employee Profile**
- Sales/account management experience desirable.
- Automotive sector background an advantage.
- Demonstration skills.
- Good relationship building skills.
- Self-starter

**We offer plenty of benefits to our staff including**:

- Onsite parking
- Discounts in the onsite canteen (some sites)
- Employee Assistance Programme
- Eye care scheme

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