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Part Time Store Assistant

4 months ago

Buckhurst Hill, United Kingdom Naturally Dogs & Friends Full time

Naturally Dogs & Friends is looking for a customer focused, friendly & motivated retail sales assistant who has a genuine enthusiasm for people & pets that can can offer product knowledge & advice in pet nutrition & wellness whilst delivering an excellent level of customer service.

**Key duties include but are not limited to**:

- Greeting & serving customers as they enter the store.
- Delivering exceptional customer service & going 'the extra mile' for every customer.
- Building rapport with customers & interacting with pets.
- Accurately describe product features & benefits to customers.
- Determining customers’ needs & requirements to make relevant suggestions.
- Handling complaints or forwarding serious issues to the manager.
- Completing customer transactions.
- Handling calls & dealing with general enquiries.
- Handling & scheduling grooming appointments.
- Receiving & unpacking deliveries.
- Maintaining a tidy & organised stockroom.
- Maintaining high visual merchandising standards (shopfloor & window) whilst ensuring products are fully stocked, well presented & with a good shelf life.
- Keeping up to date with product information & spa treatments.
- Complete & maintain daily cleaning schedule.
- Complete & display relevant specialist nutritional feeding advisor certifications.
- Keyholding responsibilities - opening & closing of the store inc. cashing up.
- Follow all companies policies & procedures.
- You may be asked to carry out additional tasks within your capability, in order to meet the needs of the business.

**Essential Skills Required**:

- A genuine all round pet lover with knowledge of animals is desirable.
- Minimum 1 years proven retail sales experience in a customer facing environment.
- A clear understanding of sales principles & customer service practices.
- A passion for customer service with a desire to build rapport & strong relationships with our customers & their pets.
- The right attitude & willingness to learn.
- Friendly, helpful, confident & engaging personality.
- Excellent communication skills.
- Proficiency in English.
- Basic computer, operational & administration skills.

**Schedule**:

- Working Schedule - 2 days per week between Tues to Sat (Sun & Mon Closed).
- Some flexibility for potential overtime needed inc. weekends.
- Flexibility to work at the Wanstead store if needed.
- Lone Working.
- Working Hours 10-6pm Tues to Fri & 9:30-5:30pm Sat. (30min lunch break paid - break taken in store).
- Total Hours 16hrs.

**Job Types**: Part-time, Permanent

**Salary**: From £10.50 per hour

**Benefits**:

- Company pension

Schedule:

- 8 hour shift
- Weekend availability

Work Location: In person