Markets and Customer Service Assistant

2 weeks ago

Belfast, United Kingdom Lynn Recruitment Full time

Markets and Customer Service Assistant

Are you a hard working and reliable individual? Do you have experience working in a customer services environment? In this role, you will be responsible through the relevant manager for setting-up and setting-down appropriate equipment, stalls and displays, and acting as the first point of contact for market traders and customers. Read on to find out more about this exciting opportunity.

Main Duties:

- To support the relevant manager in ensuring that all markets income is collected on time and kept secure, oversee and support Traders in the operation of the self-payment kiosk, and to issue receipts and lodge monies as required in line with the organisation and departmental financial procedures
- To ensure that all markets are opened and closed at the proper times, that they are marshalled and secured and that at all times the market Bye-Laws, Regulations, Agreements, Permits are observed as directed by the supervisors
- To be proactive in responding to enquiries and complaints from customers, traders, retailers, promoters etc. in person or by telephone, by providing relevant information, advice and assistance in line with procedures or referring them to the relevant manager as necessary to enhance the profile and reputation of the markets. This includes manning the customer information desk as required
- To carry out routine maintenance work to support the effective functioning of the market
- To carry out daily cleaning of the buildings including using electrical and mechanical cleaning and polishing equipment, for example, sweeping, mopping, and polishing of all public areas, toilets and other areas as required
- To prepare the venue for events, concerts, shows, exhibitions, awards and fairs; to set-up and set-down of equipment, stands, displays and other equipment as directed
- To undertake duties during markets and events as required. To monitor the CCTV equipment
- To operate the markets computer equipment as required
- To assist in maintaining good public relations actively promoting the markets’ image and facilities.
- To work within current Health and Safety at work Legislation and Regulations concerning safe working practices, to act as fire warden and adhere to the fire evacuation policy as and when required

Personal Attributes:

- Applicants must be able to demonstrate at least one year’s relevant experience of:

- Working in a customer service environment, including effectively dealing with customer complaints
- Carrying out cleaning duties, such as sweeping, mopping, polishing, which must include experience of using cleaning equipment, such as brushes, mops and polishing equipment

AND
- Carrying out basic maintenance tasks, such as setting up stalls / tables and basic equipment

Remuneration and Conditions of Assignment:

- Part-time, temporary-ongoing
- 8.30am-5pm, 16 hours per week
- £10.19 per hour
- If this role isn’t for you, Lynn Recruitment has a broad range of career opportunities to choose from. Get in touch via our website or call us to find out more._

**Salary**: £10.19 per hour, On-site
- Job Type: Temporary
- Hours: Part Time
- Category: General Services
- Location: Belfast
- Posted: 09/03/2023
- Closing: 08/04/2023

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