Support & On-boarding Consultant

5 months ago

Warrington, United Kingdom Bellrock Property and Facilities Management Full time

**Support & On
- Boarding Consultant**

Are you ready to embark on a thrilling career journey with a pioneering market disruptor? Look no further than Concerto, a dynamic member of the Bellrock Group and a true trailblazer in cloud-based software innovation since 2004. With renowned clients such as John Lewis & Waitrose, Wagamama, and the University of Oxford, we are seeking passionate and talented graduates to join our team as Support & On-Boarding Consultants.

**Why Concerto?**

At Concerto, we don't just provide solutions; we create opportunities for growth, both for our clients and our team. With solid financial backing and the agility of a start-up, we've already proven our mettle in a competitive landscape. Now, armed with new investments and ownership, we're gearing up to scale our business to new heights.

**How will you be the change?**

In the heart of our continued double-digit growth, we are seeking ambitious and bright graduates to join our Support and On-Boarding Services team. You'll play a pivotal role in driving the implementation of our cutting-edge cloud-based property management software, Concerto. You'll also serve as a pillar of support for our valued clients, addressing their queries and needs.

As a Support & On-Boarding Consultant, you'll be at the forefront of innovation, contributing to every aspect of Concerto's implementation and support process. Your role will involve:

- Conducting product demonstrations and consulting sessions to showcase our solutions.
- Documenting and validating customer business requirements and mapping them to Concerto functionality.
- Advising clients on best-practice implementation approaches to maximize product value.
- Supporting clients with incidents and service requests through our portal.
- Creating and configuring dashboards/reports for enhanced user experiences.
- Collaborating with internal teams and stakeholders to ensure seamless project delivery.
- Assisting in project documentation, risk management, and budget management.
- Providing training and consultation to clients to ensure optimal software utilization.
- Contributing to product improvement suggestions and a dynamic roadmap repository.

**Qualifications**

Essential: Technical Degree such as IT, Software Engineer, Game Design or Relevant Business Experience Equivalent

Desirable: Recognized Project Management Qualification, ITIL4 Foundation.

**Experience and Skills**
- Ability to independently manage complex tasks to completion.
- Strong passion for technology and innovation.
- Proficiency in MS Office Suite (Word, Excel, etc.).
- Meticulous attention to detail and pride in work.
- Excellent presentation and communication skills.
- Understanding of databases and cloud-based technologies.
- Self-driven and able to manage workload autonomously.
- Cool and composed under pressure.
- Quick learner and eager to adopt best practices.
- Willingness to travel as required by the job.
- Extra Mile & Desirable Skills
- Experience in delivering complex technical projects.
- Detailed understanding of SQL and hands-on experience.
- Familiarity with industry-standard methodologies (e.g., Prince 2).

**Working arrangements**

**What can we offer you?**

Upon joining Bellrock, you can expect a comprehensive benefits package including:
25 days annual leave plus bank holidays + 1 additional day as a thank you (enjoy it, it’s on us)

Life cover

LifeWorks employee assistance and wellness program

Enhanced maternity, paternity and adoption leave

Salary sacrifice schemes: Cycle to work and Techscheme

Holiday purchase scheme of additional 5 days per year

Committed to paying real living wage

Offers and discount scheme designed to save money on everyday shopping and essentials.

**Helping you to shine**

We’ve always encouraged new and different perspectives, that also means making ours a workplace that encourages diverse and unique voices, where everyone feels welcome, included and supported to be themselves and achieve more.

So, if you join us, you’ll find an inclusive workplace that recognises your hard work, offers lots of learning and development, flexible and hybrid working and support for your wellbeing, as well as benefits that can make a difference to your life

**Ready to start shining?**

Our people are our passion, so we’re all about helping them to shine. That means putting everything in place for you to have a rewarding career with us. You can go far in your career with us behind you and our business will grow, too. So, if you’re ready to start your career journey with Bellrock, we’re ready to welcome you. It’s a great place to be - the light, the energy, the solution. You.

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