Print Operations Supervisor
2 weeks ago
City- City of London- State/Province- Greater London, London- Country- United Kingdom- Department- Service Delivery- Date- Tuesday, May 30, 2023- Working time- Full-time- Ref#- 20023235- Job Level- Individual Contributor- Job Type- Experienced- Job Field- Service Delivery- Seniority Level- Associate**Description & Requirement**:
**About Xerox Holdings Corporation**KEY JOB ACCOUNTABILITIES**:
- Responsible for handling of job tickets and seeing them through to completion and delivery.
- Maintain and update various trackers to ensure jobs are logged and billed correctly.
- Responsible for maintaining holiday records to ensure we have adequate cover on site at all times.
- Act as a point of contact for resolving day-to-day issues for customer as well as your operations manager.
- Liaise with suppliers and customers on a daily basis, order chasing, updating on job tickets etc..
- Establish and maintain a set of departmental performance metrics and initiate improvements where shortfalls are highlighted.
- Maintain print equipment and flag any faults or issues to technical support to ensure optimal uptime of devices.
- Be able to prioritise job tickets and work with customer to set expectations around job delivery times.
- Maintain stock levels of paper, stationary, print toners etc to ensure print room is fully operational.
- Ensure print room is kept clean and tidy all time. Ensure team is doing efficient waste management.
- Keep equipment in full working order. Ensure it's regularly logged, calibrated and maintained.
- Train and manage the print operator team.
**ESSENTIAL KNOWLEDGE, SKILLS & EXPERIENCE**:
- Computer literacy - Can learn new programs quickly. Have a working knowledge of all Microsoft programs, Word, Excel, Outlook etc.
- Communications skills - Can collect/check/correct information to produce standard reports, write memos, letters etc. Read, understand, and make practical use of published information.
- Interpersonal skills - Can give guidance and support to others and to provide/obtain information from other areas of the Company and external agencies.
- Self-motivated and able to both lead and work as part of an integrated team, ability to identify work priorities to maximise time available.
- Good management skills, capable of balancing the needs of the team with the needs of the business.
- Previous management preferred. Previous print room work preferred.
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