Group & Event Coordinator

6 months ago


Newcastle upon Tyne, United Kingdom Melia Hotels International Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? ??

**Job title**: Groups and Events Coordinator

**Hotel**: Innside by Melia Newcastle (NE1)

**Job type**: Full time/Permanent

**Salary**: Competitive

Explore Newcastle’s most exciting 4* lifestyle hotel, perfect for business and leisure. Indulge in art, music and culture with Innside by Melia Newcastle’s spectacular views of the Tyne and its bridges. Located on the historical Quayside, Innside Newcastle has 161 bedrooms with a contemporary European design, 5 conference suites, and a Gino D’Acampo restaurant and terrace overlooking the Tyne.

**Job Summary**:
The Groups and Events Coordinator is responsible for the planning, detail, and coordination of groups and events in the hotel after the initial negotiation and contract stage. They will assist meeting organisers, booking agents, or clients directly, ensuring that quality and service standards exceed customer expectations at all times. The Group and Events Coordinator will liaise with internal department, produce function sheets, and attend departmental and operations meetings to ensure full communication and execution of events. The Groups and Events Coordinator will also prepare quotes for short-lead enquiries of less than 21-days, and social events.

**Duties and responsibilities**:

- Coordinate all the operational details of groups and events, efficiently communicating to all the departments involved to ensure requirements are successfully met.
- Completion of function sheets, distributing them at least 7 days before the arrival of the group or the date of the event.
- Responsible for group room blocks from DEF contract stage including input of rooming lists, correct routing instructions, ensuring that VIP reservations are highlighted accordingly, allocating correct room types and traces are assigned where necessary to give front office a clear overview of incoming group room blocks.
- Receive the group file from the Group Sales Executive, reviewing the contract, the programme and any blocked rooms.
- Analyse customer needs in order to start the upselling of food and beverages and services to maximise sales and profit.
- Update the Focus Lead and proposal should the booking revenues significantly change during the planning process.
- Collation of Mice Survey data for post event feedback.

**Criteria**:

- Previous experience in similar role.
- Experience working in branded hotel environment.
- Knowledge of Opera PMS / Opera Cloud desirable but not essential.

**Join our Company Your Benefits include**:

- A competitive salary and incentives
- Excellent discounts through our global My Melia Reward programme for you, your family and friends
- A health cash plan to claim money back and access lots of ways to support your physical and mental wellbeing
- Perkbox, with access to 1000s of deals and discounts
- Complimentary gym access to support your physical wellbeing (some restrictions at peak times)
- Lots of opportunities to develop and progress as part of our global family Melia Hotels International
- Training and learning academy through eMelia, with the opportunity to learn up to 12 different languages to support your growth
- An array of diversity, inclusion, and social events and activities creating opportunities to celebrate, as "We're Social" is one of our values
- Complimentary meals on duty

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?

**At Meliá we are all VIP** ?

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make



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