St Paul's Cathedral

2 weeks ago

London, United Kingdom Redway HR Full time

The purpose of this job is to deliver exceptional customer service as a Sales Assistant and to work as part of the team supporting the commercial enterprise of the Cathedral, to achieve agreed budgets and Key Performance Indicators (KPI’s) for the Cathedral shop.

We are looking to recruit for exceptional, casual Sales Assistants to work as part of the Cathedral shop team supporting the trading subsidiary, St Paul’s Cathedral Enterprises, of this iconic Central London landmark.

As well as serving our visitors and customers by providing exceptional customer care and assistance/information, you will help in the day-to-day operational activities of the Cathedral shop. This involves operating the tills and handling cash and stock.

To be effective in the role you’ll have excellent customer service skills, ideally gained in a visitor-facing role in a busy environment.
- Experience in a retail environment
- Experience in cash-handling and computerised systems, in particular tills
- Confident and clear communication skills, both written and verbal

The icing on the cake would be advanced skills in a language other than English to engage with our visitors from across the globe.

As the Cathedral serves as a place of worship, a centre of learning and a visitor attraction 365 days a year, you will need to work weekends and bank holidays.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and expect our whole team to share in this commitment.

**Main Responsibilities**
- To serve our visitors and customers by providing exceptional customer care and assistance/information;
- To assist in the day to day operational activities of the Cathedral shop & ensuring to operate in a safe and secure manner by following best practice and Cathedral procedures and policies such as Health and Safety/Manual Handling, Fire and Security, Cash Handling, Safeguarding etc;
- To operate the EPoS system in an efficient manner, both tills and back office where needed;
- To be responsible for cash handling accuracy and credit card payments;
- To highlight stock shortages, and ensure sections are fully maintained, presented and cleaned to an exceptionally high standard with clear merchandising;
- To deal with stock deliveries, accurate pricing and barcoding, returns and general stock room organisation;
- To think about and be aware of any suspected suspicious activity and behaviour within the shop and wider Cathedral area and follow agreed procedures;
- As part of the team, to work towards achieving and exceeding the agreed budgets and Key Performance Indicators.

Any other appropriate duties that the line manager, senior management or Chapter may request from time-to-time.

**Essential**
- A passion for working with the public is paramount with excellent customer service skills, ideally gained in a visitor-facing role in a busy environment
- Experience in retail, ideally of a similar type and scale
- Interest in our product range and willingness to engage with customers and identify appropriate opportunities for up-selling
- Experience in cash handling and computerised till operations
- Effective, confident and clear communication skills, both written and verbal
- A friendly, calm and helpful disposition and the ability to deal appropriately with a range of people
- Ability to solve problems and in particular to troubleshoot till equipment issues
- Honesty and integrity
- Attention to detail and accuracy
- Pro-active and a good team player

**Desirable**
- Advanced skills in a language other than English

The individual will be in sympathy with, and in their work support, the Christian aims and mission of St Paul’s Cathedral.

**Job Types**: Permanent, Zero hours contract

**Salary**: £12.29 per hour

**Benefits**:

- Company pension
- Life insurance

Ability to commute/relocate:

- London, EC4M 8AD: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you currently have the right to work in the UK?

Work Location: In person

Application deadline: 11/05/2023
Reference ID: St Paul's Cathedral - Sales Assistant - Casual

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