Care Coordinator
3 weeks ago
An exciting opportunity to support an innovative, collaborative and dynamic Primary Care Network, serving a population of over 80K patients.
You will work operationally with the Senior PCN Development Manager, Digital and Transformation Lead and Social Prescribing Link Worker to drive forward key patient initiatives across the several within the local neighbourhood team. Developing excellent working relationships with key system stakeholders, primary care leadership and practice managers across our PCN will be pivotal to the role.
*MAIN DUTIES OF THE JOB*
You must be able to work independently with mínimal guidance and use your initiative to deal with a wide variety of queries and requests from the PCN leadership team, using enhanced engagement skills to build strong relationships with key contacts including community organisations, neighbourhood leads, health development coordinators and locality leads to ensure you are working with and as a vital part of an evolving wider view of health and social care in a community setting.
We are looking to recruit to the post of care coordinator, to work within our Primary Care Network multidisciplinary healthcare team.
They will work closely with GPs and practice teams, making sure that appropriate support PCN Care Coordinator 2 is made available to people; supporting them to understand and manage their condition and ensuring their changing needs are addressed. They will enable people to access the services and support they require to meet their health and wellbeing needs, helping to improve people’s quality of life.
They will work alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and enable people navigate through the health and care system.
The postholder will support the PCN management with conducting searches on data cohorts and helping to meet Impact and Investment Fund (IIF) indicators and Enhanced Service workstream targets.
The postholder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied, and sometimes challenging environment is essential.
**Salary**: Ranging from £23,000 - £26,000 (inclusive of London Weighting)
Hours: 37.5 Hours
Accountable To: Senior PCN Development Manager
Location: Across London
Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.
They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.
This is achieved by bringing together all the information about a person’s identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.
Care coordinators review patients’ needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.
Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.
This role is intended to become an integral part of the PCN’s multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.
There may be a need to work remotely depending on the requirements of the role. Please note that the role of a care coordinator is not a clinical role.
*KEY ROLES*
1. The postholder will support the PCN management with conducting searches on data PCN Care Coordinator 4 cohorts and helping to meet Impact and Investment Fund (IIF) indicators and Enhanced Service workstream targets.
2. Work with people, their families and carers to improve their understanding of the patients’ condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
3. Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality writtenor verbal information to help them make choices about their care.
4. Assist people t
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