Customer Service Advisor

2 weeks ago


Southampton, United Kingdom Grafton Recruitment Full time

**Customer Service Advisor**

Southampton

£25,000

Monday to Friday 9pm - 5pm

**Overview**:
Grafton Recruitment are working with a leading fuels distribution company specialising in the supply of high-quality fuels

**About the role of a Customer Service Advisor**:

- The Customer Service Advisor will become part of the Customer Experience Team that will be responsible for sales, sales support and administrative activities. In this role you will work closely with Account Managers and Business Development Managers asa sales support.
- This role requires previous experience working in a fast-paced environment with an ambition to succeed and achieve company's goals. Building strong relationship with internal and other colleagues will be key to ensuring the day to day needs of our customersare met.
- Key Responsibilities of a Customer Service Advisor:

- Ensuring that all enquiries are responded and followed up within the agreed time scales.
- Achieve agreed sales targets through completing a consistent high level of sales calls to a new and existing customer base with a responsibility to ensure that the customers have an exceptional customer experience.
- Working in collaboration with WP Group's Sector Specialists to work on promotional sector driven campaigns and support WP Group's Sector specialist to drive the organisation to be a leading Sector Specialist organisation.
- In this role you will be responsible for managing customers' orders and being proactive to ensure that customers' expectations are met. You will work in collaboration with sales and other departments to ensure the best customer journey.
- Pro-actively seek out every opportunity on both inbound and outbound sales calls using sales skills and excellent product knowledge to offer the customer a range of products and services.
- Utilising WP Group's CRM system to plan daily activities, maintain an agreed level of contact with our customers and to identify and re-engage with non-trading customers.
- Be the voice of the customer, focussed on continuous improvement across the wider business and ensuring compliance with our processes and procedures and suggesting improvements wherever necessary.

**Key Skills/ Experiences**:

- Determined, Enthusiastic and Reliable
- Self-motivated and Achievement orientated
- Ability to use own initiative, multitask and perform under pressure
- Sets high standards & consistently achieves them
- Highly competent with Microsoft Office
- Strong communicator with the ability to influence and negotiate effectively

**Benefits**:

- 25 days holiday per annum
- Annual Performance Bonus starting at £2000
- Life Assurance 4x basic salary
- Contributory Pension (4.5% Employee and 4.5% Employer contribution)
- Employee Perks portal, GP helpline and assistance programme


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