Aftersales Advisor, Motorcycles

**Aftersales Advisor / Service Writer**

**Job description**

**Aftersales - Lings Triumph Essex**

**Are you looking for a long term career in the motorcycle industry, within a progressive, fast growing family business?**

**Do you have the ability to multitask in a fast paced environment?**

Working in Aftersales, you will take care of our customers requirements throughout the ownership of their vehicles, a keen interest in outstanding customer service is therefore crucial. We want customers to recommend us to family and friends as a result of our service to them. We want customers to notice and feel our enthusiasm when they come in.

Do you have a demonstrable interest in motorcycles? Have you worked in an Aftersales environment before? Are you passionate about providing the very best customer service? Do you get on with all types of people? Then, we could have the position for you.

Main Purpose of Job:

- To exceed customer expectations in their aftersales experience with us.
- To provide the very best customer service and create customer confidence in the company by demonstrating your knowledge in motorcycles and aftersales.
- To maximise aftersales department sales and profitability by using professional sales techniques.
- To ensure the highest standard of courtesy and efficiency in customer contact and communication.
- To record customer requirements and details accurately.
- To record vehicle details and service histories accurately, and effectively operate a customer follow-up system.
- To effectively operate a service department loading system.
- To manage customer orders including managing stock hold, supplier orders/returns, providing regular updates and correct closing of the sale admin.

Applicant’s requirements:

- Enthusiasm, energy and an ambition to be the best.
- To be impeccable in appearance.
- A keen interest in motorcycles.
- Experience in Aftersales.
- To be a good communicator and have great interaction skills.
- To be highly motivated and have a determination to succeed.
- To be well organised and be able to manage your time.
- As with any progressive business we use a number of systems to manage our business. You will be computer literate and ideally have used computers and computer systems before.
- Much of what we do involves numbers so basic mathematic skills is required.

Training and Support:
Lings Motor Group are keen for you to maximise your potential and we are fully committed to provide the following training and support to ensure you achieve your maximum earnings potential:

- Lings Motor Group process and policy training
- Manufacturer product and system training
- Regular KPI reviews
- Regular contact with senior management
- A supportive, respectful and friendly working environment

Career Progression:
Pay and benefits:

- Subject to experience
- Competitive wage based applicant's ability plus;
- Employee Motorcycle Purchase Scheme
- Clothing, Parts and Accessories Purchase Scheme
- Employee Clothing Sale
- Car Lease Scheme
- Pension Scheme
- Other Benefits

If successful you will be welcomed into our family owned and managed team, where you will receive training in selling techniques, company processes and our aftersales customer care. Our dedicated training will ensure you are able to provide the best levels of service and care that we are associated with.

**Job Types**: Full-time, Permanent

**Salary**: OTE £30,000 +

**Benefits**:

- Company pension
- Employee discount
- Referral programme
- Store discount

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Performance bonus
- Motorcycle Licence (preferred)

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00-£30,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Application question(s):

- What is it about this role that is of particular interest to you? Why do you feel this would be the perfect position for you?

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Motorcycle Licence (preferred)

Work Location: In person

Reference ID: SA070923