Service Owner

**Role: Service Owner - ERP HR/Payroll**

**Location: Hybrid - Office in Rushden**

**Salary: £50,000 - £60,000 DOE**

My client, an industry-leading infrastructure company, is searching for an experienced service owner for the HR module of their ERP system (Oracle). They are looking for an individual to own the delivery of quality IT services for the module, managing bothan internal team and third-party vendors.

This role will see you managing software lifecycle changes and collaborating with HR to understand the requirements of the system and ensure ERP Payroll IT services are providing the utmost value possible to the organisation.

**Some of what you will be doing**:

- Working in tandem with HR to understand how the business works, key drivers and common issues and developing service delivery models to maximise the productivity and value of the ERP HR IT Services
- Collaborating with internal and external stakeholders, business forecasters and planners to ensure IT services are understood, properly utilised and budgeted across the organisation
- Managing the end-to-end lifecycle of the ERP including identifying and resolving any issues and guaranteeing the deployment process is followed by both internal and external stakeholders
- Be integral in driving ERP improvement processes according to the needs of all stakeholders
- Developing meaningful relationships with vendors, third-party service providers and internal stakeholders including, but not limited to, the CIO office, heads of IT, other service owners and service performance managers
- Understanding and anticipating the needs of IT service consumers
- Visiting suppliers and vendors when necessary

**A bit about you**:

- An expert in service management standards such as ITIL and SIAM
- Highly competent in ITSM, DevOps, InfraOps and Service Ops for agility
- Previous experience working in an integrated, multi-vendor, service environment
- Strong communication and interpersonal skills allowing you to effectively manage relationships with a variety of stakeholders
- Experience managing an IT team - Ideally in a matrix organisation structure
- Familiar with strategic planning, preferably in IT transformational projects
- Able to prioritise conflicting demands/projects as well as strong problem-solving and decision-making skills