Head of Young Learners

7 months ago

Manchester, United Kingdom BSC Education Limited Full time

**Your profile**:** What's on the offer**:
**Salary Circa: £55,000 to £60,000 per annum (depending on experience), plus bonus**

**Hours: 37.5 hours per week**
**Hybrid Remote working**
**Core Business Hours (10 am - 4 pm)**
**25 days plus 8 bank holidays**
**Enhanced sick pay**
**Wellbeing day**
**Perkbox**
**EAP (Employee Assistance Programme)**

**Overview**:The Head of Young Learners provides leadership, operational direction and commercial support to the team, taking responsibility and ownership for its performance as directed by the Director of Global Operations.
The team comprises three distinct streams:

- BSC YL Easter and Summer Residential Programmes
- Year-round Young Learner Groups
- Manchester City Football Language, Performance and Development programmes

Providing direction across all areas, the Head will work with the wider BSC group with the aim of maximising expertise across the organisation in order to achieve its business and educational goals.

The Heads responsibility for the three key products includes the successful operational delivery of the seasonal residential young learner courses, the ‘best in class’ Football Education programmes in the form of Manchester City’s excusive delivery partner for the Language, and football only programmes.

**Sample Responsibilities**:
**Commercial & Administrative Management**:
***Responsibility for ensuring the smooth running of all BSC YL Locations, specifically:

- Reviewing working practices within each YL business stream to ensure operational efficiency
- Supporting the effective management of the department’s financial administration. This includes the maintenance of effective financial controls to ensure agreed budgets are adhered to
- Assisting the teams to drive local revenue by identifying new channels and sources of business as appropriate
- Responsibility for actively monitoring student numbers in each location and ensuring all space is effectively optimised
- Support in the compilation of the annual Prospectus and Price List, ensuring all products are appropriately researched and costed
- Approving purchase orders / invoices in line with delegation of authority matrix and approved expenditure levels
- Working with the Director of Global Operations to ensure that any objectives identified as part of the annual business plan process are met
- Building enduring relationships with key partners and internal support functions
- Ensuring the timely and accurate delivery of reports as required by the business or requested by the Board
- Evaluating the programmes offered within to ensure they contribute to the overall strategic and commercial goals of the business
- Support the development of new products to maintain the Group’s position as a leading provider of YL language education products
- Utilising all BSC systems effectively in line with company standards (e.g., Student Management System, HR& People system etc)
- Assisting with the payroll system and responding to pay queries

**Student Experience** Responsibility for ensuring that all students have a first-class experience, with a focus on all service touch points including:

- Ensuring that each student service touchpoint is considered, with a clear point of differentiation delivered at each stage
- Instilling a culture of continual service improvement to ensure BSC provides a clear market differentiation in relation to customer service delivery
- Monitoring and actioning all service-related feedback

**Centre Oversight**
- Ensuring consistency and standardisation of programmes across the portfolio
- Ensuring centres have enough resources, team and support during centre operations
- Financial oversight of all centres, providing training and support prior to and throughout programmes.
- Maintaining financial rigour and oversight of site usage.
- Ensuring all centre costs are fully justified, agreed with host centre and invoiced correctly as per contractual terms
- Course monitoring through course and team evaluation; reporting and regular site visits.

**Centre Training**
- Delivering CPD and relevant training to temporary management teams throughout the year
- Coordinating Fidelo School Management System training for non-academic teams
- Delivering training for the Young Learner activity programmes and pastoral care
- Supporting the temporary operations team in the planning and delivery of centre management training.

**Brand, Marketing & External Communications**

Ensuring that the department operates effectively as a member of the BSC Education group, taking maximum advantage of the market opportunities and development potential available, specifically:

- Working with the Commercial and Marketing teams to identify and optimise commercial opportunities
- Hosting familiarisation trips, and acting as the ‘face’ of YL operations
- Keeping up to date with market activities and competition
- Ensuring all BSC YL teams are operating within the brand guidelines
- Responsibil

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