Team Leader

16 hours ago


Kettering, United Kingdom Workpays Full time

**Team Leader (Restart)**

**Job Title**

Team Leader (Restart)

**Salary**

£31.5k

**Contract and Hours**

Full Time 37.5 hours over 5 days

**Reporting To**

Senior Operations Manager

**Location**

Kettering

**Summary of Role**

As a Team Leader, you will be responsible for leading, motivating and supporting teams of employment coaches You will ensure that staff integrate into multi-disciplinary teams and work together to provide regular, high-quality support to participants.

**Role and Responsibilities**

1. Weekly Caseload reviews with all Employment coaches to manage and track performance

2. Weekly team performance updates to Ops Manager on Work ready PP, Job starts, Pending job starts etc and forecasting ahead for remaining weeks in the month.

3. Monthly 121s with all Employment Coaches to manage performance, compliance and targets

4. Monthly observations for all Employment Coaches - documented and recorded to Jobs22. Highlighting any training requirements or concerns

5. Compliance monitoring to ensure we are hitting our contractual obligations

6. Managing team absence ensuring we have resource and availability to meet our contractual start targets - this will include adding absences and completing back to work forms whilst maintaining contact with the Ops manager

7. Regular refresh and training sessions with all Employment Coaches when development needs or skills gaps are highlighted

8. Manage the induction of all new staff

9. Handle daily queries within the team to support all Employment Coaches

10. Regular face-to-face contact within local Job Centres - reporting back any concerns to Ops Manager

11. Ensuring all staff produce Good News Stories, and are submitted on time with pictures to support

12. Support with interviews for potential new Employment Coaches during recruitment

13. Accountability for delivering centre KPI’s across skills and employability contracts

**Knowledge and Skills Required**
- Knowledge_:

- Knowledge of Managing contracts and the contractual obligations to our Prime Provider in respect of: Job Outcomes, Compliance and Quality
- Skills_:

- Proven leadership skills
- excellent interpersonal skills, a solution focussed approach, target driven
and highly organised
- good administration, IT and organisational skills with good experience of
using MS office software (especially Excel)
- effective and clear communicator with excellent negotiation and
presentation skills

**Person Specification**

**(personal attributes essential to performing the role e.g. competencies, expertise and experience)**
- Experience_:

- Experience in leading and supporting customer focused teams
- Experience in working in the employment and skills sector and delivering
to specified targets, quality standards and compliance measures is
essential
- A strong track record of establishing and maintaining productive
relationships with partners and stakeholders.
- Experience in providing one-to-one support or coaching and positively
influencing other people’s professional or personal development
- Experience in working in the employment and skills sector and delivering
to specified targets, quality standards and compliance measures is
preferred
- Behavioural and Technical Competencies:_
- Engaging, empathetic and motivating individual, with the ability to
support staff to achieve day-to-day performance
- Highly organised and adept at optimal time management
- Team player; comfortable working with minimum supervision using
personal drive, enthusiasm and presence to succeed
- Passionate about providing high quality customer-focused services
- Comfortable working remotely (and willing to do some local travel) using a range of digital channels including phone, video conferencing, instant
- confident in driving performance in your team, reviewing KPIs achieved
against targets whilst implementing coaching and best practice across
your business area

**Job Types**: Full-time, Permanent

**Salary**: £31,500.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free parking
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kettering, Northamptonshire: reliably commute or plan to relocate before starting work (required)

Work Location: One location


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