Product Support Specialist
2 weeks ago
Conduct training sessions to educate customers on best practices for e-commerce integration, offering guidance on optimizing their platforms.
- Assist customers to implement integration solutions effectively. This includes addressing their inquiries, troubleshooting issues, and providing guidance on integrating the software or services.
- Identify and resolve technical issues related to integrations. This may involve debugging, analysing logs, and working closely with development teams to find and implement solutions.
- Create and maintain detailed documentation for common integration issues such as FAQ’s and their resolutions, ensuring a comprehensive knowledge base for both customers and team members
- Ensure that integration processes are thoroughly tested and meet quality standards. This may involve designing test cases, performing tests, and reporting defects for developers to fix.
- Serve as a liaison between clients and the development team. Communicate technical requirements, issues, and progress to internal stakeholders.
- Keep up-to-date with changes in integration technologies and best practices. Suggest and implement improvements to streamline integration processes and enhance customer experiences.
- Use problem-solving skills to investigate and where required, forward complex integration issues to development team
** THERE MAY BE ADDITIONAL TASKS IN THIS ROLE AS WE MOVE FORWARD WITH TRANSITION OF DUTIES TO CENTRECOM **
Pay: £22,000.00-£24,000.00 per year
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Technical support: 1 year (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
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