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Talking Therapies Course Administrator

4 months ago

Remote, United Kingdom Vita Health Group Full time

Main Responsibilities N/A

The Role: What you will do?
Are you ready to embark on an incredible full time career opportunity with Vita Health Group? Are you looking to take the next step and develop your skills? Would you like to have the opportunity to grow and develop your skillset within a friendly, established team? If so, this role is perfect for you

**A bit about us**

Hello We are Vita Health Group and have a great opportunity for a Talking Therapies Course Administrator to join our service. We have recently been recognised as being one of the UK’s best health care companies to work for, and we want you to become part of that As a people-centred company, we are keen to develop individuals careers where their interests apply. So, if you’re looking to enhance your skill sets, progress your career or focus on your personal growth, please read on.

**What you will do in the role**
- To provide administration support for psycho-educational courses (Webinars) covering a range of NICE approved treatments for mild to moderate mental health conditions.
- The role will provide administration support to the clinical team who offer a variety of short-term psychological therapies for people with conditions such as depression and anxiety.
- Planning in advance of the session start date to set up webinars on Iaptus System & webinar platform.
- Daily preparation of sending links and booklets for webinars that are happening each day.
- To assist with uploading/making changes to webinar sessions on Iaptus and webinar platforms.
- Monitoring attendance for each webinar session.
- Making outbound calls (high volume - daily) to clients regarding webinar/courses and problem solving any basic IT/technical issues to allow clients to participate in webinars.
- Record national outcomes data regarding individual patient activity using Iaptus.
- Proactively manage non-attendance through contact with patients who do not attend sessions or for those who do not complete their weekly questionnaires.
- Manage webinar discharges in line with non-attendance policy and course completion.
- Downloading data from spreadsheets as requested, including daily risk reports to send to clinical team.
- To be flexible and adaptable to changes/additions within the course administrator role.
- Some management of clinical diaries.
- To support with updating relevant written procedures and manuals.
- To be aware of and comply with service protocols, policies and procedures.
- To undertake training as might be required to maintain an appropriate level of expertise.
- To provide training to others/new members of staff as required.
- To engage regularly with line management, and team meetings (some minute taking required).
- Complete any ad-hoc and relevant admin related duties.
- Support across all admin teams/other services as per business need.
- Complete all tasks with a high level of accuracy.

**Don't miss out **on this amazing chance to join Vita Health Group and embark on a fulfilling role filled with growth and the opportunity to improve people’s day to day lives. If you have these skills and attributes and would like to join us, we’d love to hear from **you**

**Skills and experience**:
**Essential**:

- IT literate - intermediate level minimum
- Competent in Excel
- Microsoft Teams experience
- Previous experience of working in an administration role - 2 years minimum
- Excellent verbal and written communication skills
- High levels of accuracy and attention to detail
- High level of enthusiasm and motivation
- Ability to work under pressure and problem solve issues as they arise
- Excellent time management skills
- Personal resilience and ability to deal with emotionally distressed service users
- Previous administration experience
- Some flexibility with shifts may be required to assist with cover due to staff absence
- An awareness of and commitment to supporting and facilitating diversity and inclusion

**Desirable**:

- Previous experience of working and receiving training remotely
- Basic understanding of a Talking Therapies service
- Previous work experience within an NHS setting

**Why Vita Health Group?**:
Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do. Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of **Making People Better**, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as _“Best Company to Work for” at the Health and Wellbeing Awards 2024._

This is also recognised by current employees - our most recent Employee Survey results showed the top 5 reasons to work here as being:

- Supportive