Apprenticeship Opportunity London Law Practice Ec4

7 months ago

London, United Kingdom Gateway Full time

**An opportunity to join our Law Practice as an Apprentice**

An excellent opportunity to start a career, complete an apprenticeship and progress within a busy Solicitors. General duties include making and receiving telephone calls, preparing precise attendance notes, and filing, etc.

**Future Prospects**
- It is important to us that our employees grow in their career just as much as the business grows. It is more than likely that a full-time position will be available and will support the apprentice in being in the best position to achieve this. The salary would be discussed at the time of offering a full time position.

**The Law Practice**
- We are a small law firm specialising in criminal and civil litigation.
- Busy
- Challenging
- Several breakout areas
- Kitchen
- Arcade
- Gym

**Your role within the Practice**

The apprentice will be in the office with one other full time legal secretary. The other members of staff will be in the office throughout the week but may be at different times.

Providing a full and comprehensive administrative support service to the Criminal and Civil team.

**Key Responsibilities**:

- Acting as the first point of contact for any enquiries, ensuring the professional image of the Firm is represented at all times.
- Respond to incoming queries by telephone and in person, taking and delivering messages in a timely manner where necessary.
- Give initial guidance to support people that contact the firm.
- Ensuring that all enquirers are dealt with according to customer care principles at all times.
- Sorting through the post on a daily basis, ensuring it is scanned, date stamped and filed correctly.
- Send all written communications (post) promptly.
- Preparing letters to be sent in the post into envelopes as per the firm’s policies and procedures.
- Provide admin support in preparing for meetings/printing and collating documents/writing presentations. Greeting clients into the conference room and regularly offering re. refreshments.
- Preparing of spreadsheets and directories, utilising the firm’s current Case Management Software.
- Maintain a list of files that are awaiting ID, utility bill or LAA declarations and chasing for the same regularly using the precedents of the firm.
- Obtaining feedback from clients once a file has concluded.
- Undertake filing on a regular basis.
- Time recording of files.
- Undertake the archiving process of the firm.
- Maintaining the housekeeping of the office and ensuring it is a safe place to work.
- Any other duties that may be required within the team and are commensurate with the role.
- Standard Responsibilities for all positions:

- Participate in any staff review/performance management processes involving the identifying and meeting of training needs for self and others.
- Take appropriate responsibility to ensure the health and safety of self and others.
- Pursue the achievement and integration of equal opportunities throughout all activities.
- Undertake any other tasks and responsibilities appropriate to the level of this post.
- Comply with all policies and procedures.

**Desired skills**
- 4-9 grades English and maths GCSE's
- Confident with excellent communication skills.
- Ability to multitask and manage reception in conjunction with other administration duties
- Good attention to detail
- Good working knowledge of ICT packages including Word, Excel and Outlook.
- Ability to demonstrate or gain a clear understanding of the firm’s in-house systems where training will be given
- Excellent presentation, organisation and timekeeping skills
- Awareness of confidentiality and safeguarding
- The ability to use own initiative, be able to work individually as well as part of a team
- Must be well-presented with a clear, pleasant telephone manner
- Good organisational skills
- Good client care skills

**Personal qualities**
- Well presented and polite
- Ability to take the initiative
- Confident at dealing with people at all levels
- Reliable and adaptable
- Willingness to take on challenges and to push oneself further
- Motivated and keen to learn new skills

**Training to be provided**

Course Content:

- Utilising IT programs and software
- Decision making
- Managing a quality service
- Project management
- Understanding the organisation and stakeholders
- Relevant regulations and policies
- Business fundamentals
- Professionalism and performance management

**You will complete the Level 3 Business Administrator Apprenticeship Standard.**
- This Apprenticeship will involve off the job training.
- You will also develop your knowledge, skills and behaviours.
- You need to have an employer to support your Apprenticeship and be employed in a relevant job role.
- The typical length of this Apprenticeship course is 18 months.
- This course has multiple start dates throughout the year

Apprenticeship information

Business Administration | Gateway Website (gatewaytrainingconsortium.co.uk)

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