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Applications Support Engineer

3 months ago

Portsmouth, United Kingdom eSift Ltd Full time

Our Client is looking for Applications Support Engineer to join their Resource Engineering team on a permanent basis. If you are experienced in maintaining operational service for DSX/Vision suite of products, we would love to hear from you. We are lookingfor someone with experience in fault finding DSX & Vision product suite of solution/s at both hardware and software levels. This is a fast-paced environment, so it is essential that you can manage a changing list of priorities.
Location: Fareham (Hampshire)
Travel Requirements: The role requires on occasions working at other Client's sites in UK

**Salary**: Competitive plus vehicle and a shift allowance
Working Pattern: 2 x days 07.00 - 19.00, 2 x nights 19.00 - 07.00, 4 days off. 24/7/365 shift pattern
Purpose of the role: This is a significant role to be a part of a dedicated team supporting and maintaining our Client's solutions. This role reports into the MCA Comms Sys Support Engineer for the organisation and is focused on triage of incidents, incidentresolution and proactive maintenance of systems.
Key Responsibilities & Duties:

- Fault finding Client's DSX & Vision product suite of solution/s at both hardware and software levels.
- When required, create, review and update Client's documentation, for example workplans, work instructions and technical guides
- To liaise with several 3rd party providers and internal teams to coordinate various activities and gather / provide information required to complete the tasks at hand.
- On occasions to work from other MCA locations.
- Customer contact on both a technical and non-technical level requiring a professional and adaptable approach to communication and interaction / service.
- To answer queries made by the customer on Client's managed products, operational/configuration or performance enhancing.
- To follow and adhere to Client's and MCA outlined process & procedures.
- To complete all activities within set deadlines and report appropriately any difficulties to achieve SLA/delivery milestones.
- Experience of Shift working Day and night. Fixed 12-hour shift rotation.
- Experience in troubleshooting and problem solving
- Proven experience administering and working with Microsoft Windows 10, Windows Server up to 2016
- Working knowledge of MSSQL Application
- Practical experience in TCP/IP network support
- MS Business Applications experience including Excel, Visio, Word
- Excellent customer service skills
- Proven experience working to ITIL best practices.