User Researcher
4 weeks ago
Indra was founded in 2013 on a mission to create the smartest way to power EVs (electric vehicles). With its design, R&D, engineering, and manufacturing operations based in Malvern, this British company has fast become a leading EV and smart energy technology business. It is creating tomorrow’s sustainable energy ecosystem today through the use of pioneering technology that integrates the car, the home and the grid.
Indra has designed a range of innovative EV chargers that offer more convenient, reliable, cheaper and sustainable EV charging capability. The company has also developed the first viable bi-directional V2G (vehicle to grid) charger which allows power to flow both ways, enabling users to control the flow of energy to where it’s most needed. This revolutionary technology means customers are able to access energy when needed and at its cheapest and most sustainable, and it also assists the grid in balancing energy load and demand.
**The role**
We are looking for a talented and passionate User Researcher to join our team. Working alongside our Product Manager and product team, you will be responsible for planning and conducting research to help us design and develop world-class digital products that meet the needs and expectations of our users. The role will have 3 focus areas being Immediate Functionality, Customer Journey Mapping & Wider Organisation Advocacy.
**Responsibilities**
- Conduct user research activities including user interviews, surveys, usability testing, and user observations, to gather insights about user needs, expectations, and behaviour.
- Work closely with Product Designers and Product Managers to develop research plans and translate insights into design solutions.
- Analyse research data and communicate findings and recommendations to stakeholders through reports and presentations.
- Participate in workshops and other collaborative activities to facilitate ideation and design decision-making.
- Maintain research protocols and procedures to ensure high-quality research and data integrity.
**Requirements**:
- Experience conducting user research for digital products and services.
- Strong understanding of research methodologies, both qualitative and quantitative research methods is a plus.
- Proficient in using research tools and software
- Experience working in Agile and Lean methodologies.
- Excellent communication and presentation skills, with the ability to effectively communicate research findings and recommendations to stakeholders.
- Strong analytical and critical thinking skills, with the ability to translate data into actionable insights and design solutions.
**Benefits**
- Flexible working policy
- Stock options
- Discretionary bonus scheme
- EV Car salary sacrifice scheme
- Access to our Employee Benefits platform
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