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Customer Care Advisor

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Alloa, United Kingdom Bon Accord Life Full time

Bon Accord Life is one of the UK’s leading life insurance brokers and we have an excellent opportunity for an effective and proactive individual to join our team as a Customer Care Advisor. The role can be taken on a full time or part-time basis with hours that can be flexible to suit your work/life balance. You will receive a base salary alongside a highly achievable bonus package to increase your overall earnings.

**What is the job?**

As a Customer Service Consultant at Bon Accord Life you will be responsible for contacting our existing customers via telephone to build meaningful relationships with customers as well as creating new sales opportunities for our experienced sales consultants.

**On an average day you will...**
- Contact our existing customers to ensure that they are satisfied with their current policy.
- Create sales opportunities by using the information you have gathered and pass these over to our experienced consultants to close the sale.
- Adhere to FCA approved compliance procedures and code of conduct.
- Handle client queries or objections to achieve the best possible solution for the client.

**The skills and qualities you will need**
- Previous experience in a telephone based role is desirable
- Experience working in financial services is desirable but not essential
- Able to pay high attention to detail along with accuracy
- Organised
- Can work independently
- Methodical and thorough approach to work
- Possesses strict time management skills
- Ability to handle sensitive and/or confidential information

**What we can offer you**
- Bonus structure, with realistic targets, on top of your salary each month.
- Excellent work life balance; hours can be tailored to suit your lifestyle
- Monthly incentives - Everything from early finishes, gift cards and team days out (the latest being a VIP day at the races)
- Company Pension Scheme
- Employee Assistance Programme
- Company benefits such as Life insurance and Private Medical Insurance secured based on LOS.

**Job Types**: Part-time, Permanent

**Benefits**:

- Additional leave
- Company events
- Company pension
- Life insurance
- Private medical insurance
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Customer service: 1 year (preferred)
- Telephony: 1 year (preferred)

Work Location: In person