Supporter Experience Lead

6 months ago


Leeds, United Kingdom TeachFirst Full time

To build a fair education for all, we need to unlock the potential in all children - not just some. Together, we’re making it happen. Every day, our work takes us closer to a better future. But we need to do more. It’s a big challenge - and we need your help to take it on.

As Supporter Experience Lead you will be responsible for providing high-quality engagement opportunities to our supporters and the schools that we work with. These opportunities allow donors to work directly with schools and for schools to benefit from their expertise. This stewardship helps us secure and retain high value donations. This role is part of the Growth division. We generate income and build relationships, to bring the charity the resources and support needed to deliver our mission. We develop our brand, value propositions, customer experience, and relationship and account management processes in order to increase income and retain customers and partners. This includes donors, recruits, ambassadors, sector partners, corporate partners and government.- Do you have a track record of successfully managing and monitoring the implementation of multiple project plans and handling obstacles effectively?
- Do you have an in depth understanding of how to work with schools, their priorities and how they run and do you also have an appreciation of funder motivations and expectations and how to meet them?
- Can you demonstrate experience of supporting and creating a culture where the customer comes first?
- Do you have experience of managing and developing external stakeholder relationships and partnerships to produce favourable outcomes?

Yes, to the above? Then we want to hear from you. You might be our next Supporter Experience LeadWe are expecting to conduct interviews on and from 19th April.


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