Independent Living Officer

2 weeks ago

Dorset, United Kingdom Aster Group Full time

Are you looking for a role where you can support individuals to live independently? We have a full time opportunity as an Independent Living Officer in West Dorset.

As an Independent Living Officer, you’ll be offering our enhanced housing management service to customers living within our independent living schemes. You’ll be their first point of contact ensuring our customers feel safe within their homes. This position is permanent and, you’ll be supported by the close knit team whilst receiving full training.

You’ll be predominantly scheme based and will be completing weekly health & safety checks of the scheme, completing personal centred fire risk assessments and mobility scooter assessments to keep the customers safe within their homes, attending quarterly home visits to make sure customers are maintaining their tenancies and offering support, making referrals where needed and offering opportunities for customers to give feedback either through drop in sessions, scheme meetings or newsletters.

You’ll be working with our customers, third party agencies where applicable and internal colleagues on matters such as rent accounts, aids and adaptations support, raising permissions for minor works to be completed. This is a multi-faceted role that requires an overarching knowledge of housing management or property maintenance.

**About you**

**Your skills and experience - **You’ll already have knowledge in housing management or property maintenance and will ideally have experience working in a similar role or environment.

You’ll bring with you experience of working in an environment where you aware of safeguarding and will be confident in your ability to have challenging conversations with both customers and external agencies to reach desired outcomes.

**Your knowledge and understanding - **You’ll understand the importance of customer service being at the forefront of everything you do and will know how vital remaining independent is for individuals.

You’ll be completing risk assessments on site and will need to make decisions in the moment as a result of this so you’ll need to be able to work independently and use the information you have to make informed decisions for the good of the customers.

**The small stuff - **Full on the job training will be provided. As mentioned, the role is scheme based with some flexibility around hours on site for the provision of our service between the hours of 8am - 5pm.

You'll be working throughout West Dorset, from Wareham to Weymouth to Swanage and the surrounding areas, you'll therefore need access to a vehicle for work purposes, a full UK driving licence and business use on your car insurance.

**What’s in it for me**

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

- Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives, and monthly and annual awards.

**Ready to apply?**

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Interviews will be held at Link House, Poole.

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