Housekeeping Team Member

7 months ago

Edinburgh, United Kingdom Lost Shore Surf Resort Full time

**Join Our Team: Housekeeping Team Member**

**About Us: Lost Shore** is about bringing a world-first and world-beating surf resort to the outskirts of the capital. The largest inland wave pool in Europe, arriving next to Europe’s largest indoor climbing arena, is going to put Scotland on the map for all the right reasons

But it’s the range of other activities and leisure offerings that make us so special, offering something for everyone.

Picture a surfing paradise where surfers, tourists, and locals converge—a place where adventure meets relaxation.

**The Role: Housekeeping Team Member**

As a Housekeeping Team Member, you'll be the heart of our resort’s cleanliness, ensuring our stunning buildings, bustling main thoroughfares and changing areas, and cozy accommodation units are sparkling clean and welcoming every day. Join us and help create an unforgettable experience for our visitors

**What you will be doing**:

- Carrying out reactive and preventative planned cleaning tasks at the Lost Shore Surf Resort (LSSR), Edinburgh.
- Working as a Team Member of the Housekeeping Team, the role can involves out of hours work and at times, lone working.
- Accountable for delivering a world class Visitor experience in a safe, hygienic and legally compliant manner.
- Reporting to the Housekeeping Manager and working with the Housekeeping Team Leaders.

**Visitor Experience**:Our dynamic Housekeeping team will create unforgettable experiences by understanding and exceeding our visitors' expectations, ensuring satisfaction and repeat visits, and delivering top-notch quality, on time, and within budget.

**Working as a Team**:Work closely with Housekeeping Team Leaders to foster a positive work environment, adapt to feedback, stay informed and engaged, tackle challenges head-on, and ensure adherence to our People Policies and Procedures.

**Ways of Working**: Ensure the Housekeeping Team adheres to LSSR's Health and Safety policies, maintains up-to-date training records and Risk Assessments, operates within all licences and permits, fosters a strong H&S culture, supports the Duty Manager Team during incidents, and keeps accurate incident records.

**Qualifications, Skills and Experience**
- Thrive under pressure with high energy and a drive for excellence, ensuring top-notch customer service and standards.
- Exceptional people skills to motivate and inspire, coupled with excellent organizational and time-management abilities.
- A fun-loving attitude with a strong connection to our products, while being ethically minded and committed to social and environmental responsibilities.
- Calm and efficient in handling complaints and emergencies, dedicated to teamwork and open to flexible working hours.

**Additional Information**:
As a Housekeeping Team Member, you’ll need to be flexible with your schedule. Our resort operates seven days a week, and early morning, late evening and weekend work will be required. Your commitment to ensuring the resort’s smooth operation during peak times is essential.

**Why join the Lost Shore Team?**
- A front-row seat to the opening of Europe’s largest inland surf resort.
- Sunsets over the surf lake (because everyone need a moment to breathe).
- A team that knows how to have fun at work but equally understands the value of hard graft.
- A chance to put your stamp on Lost Shore’s legacy.
- On top of an attractive salary you will also enjoy a competitive benefits package including 28 days paid holiday, pension and lots more

INDBOH

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