Outpatient Receptionist

Duties and Responsibilities To meet and greet patients and visitors to Hospital and to deal with enquiries in an efficient, polite and courteous manner providing a caring, considerate and helpful service to the patients and carers. To ensure later additions to clinic are included, sourcing missing notes where appropriate using the case-note tracking system. To be responsible for the maintenance of the clinics; attendance, capturing of the 18 week pathway codes, discharging and cashing up of the clinic. To communicate with the patient regarding demographics and other personal details to ensure that the patient administration system and case note documentation is immediately updated.

Work closely with the nursing staff, announcing visitors and patients to staff and to inform the patients with regards to any clinic delays Answer telephone queries take messages direct where appropriate; provide assistance directing visitors to the appropriate locations. Book outpatient follow up appointments as required by the clinician ensuring that the clinic capacity is adhered to. Over book on the clinicians instructions only and copy authorisation to Over book on the clinicians instructions only and copy authorisation to Outpatient Administration Team To participate in training/induction of new staff. It may be necessary on occasions to provide cover to other reception areas throughout the Trust, including peripheral clinics at Nene Park, Isebrook Hospital and Corby Diagnostic Centre.