Contact Centre Operator

2 weeks ago


Southall, United Kingdom West London NHS Trust Full time

Are you enthusiastic, have excellent customer service skills, and have a positive attitude? Do you have the ability to multi-task; remain calm under pressure, whilst dealing with situations effectively? If the answers are ‘Yes’ then we would like to hear from you.

As an Operator, in the Trusts Contact Centre, you will be flexible and able to work part of a 24-hour rota 37.5 hours per week. Main duties will include operating the switchboard, dealing with emergency calls including fire alarm activations, and logging Estates and Facilities calls.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.



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