Operational Planner

We are looking for Operational Planner to join the Logistics department on a fixed term contract until December 2023. This role requires someone with good customer service skills, who is organised in order to effectively plan and schedule day to day emergency repairs.
**About us**

We are social housing landlord and think our vision of Improving Lives Incommunities says it all
Working to provide great homes in great neighbourhoods, we manage more than 22,600 homes across Yorkshire and are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.
Our values are at the heart of everything we do, inspiring our thinking and guiding our plans and actions. This year will see us focus on the first year of a 2 -year plan, to 2024. Our plan puts customers at the heart of what we do, providing great places to live and work, with homes that they are proud to live in.
**Responsibilities**
- Plan and schedule day to day and emergency repairs using Dynamic Repairs Scheduler and our Repairs System
- Forecast and manage diaries of our trade colleagues and liaise with customers to update them
- Organise work and replan appointments where necessary, sometimes at short notice due to absence
- Identify and resolve any issues in normal operations and manage schedule disruption
- Update systems to ensure continuity of communication
- Speak with customers to resolve any outstanding issues and organise appointments

**Requirements**:

- Previous operational planning experience would be advantageous
- Excellent verbal and written communication skills
- Good knowledge of Health and Safety regulations, policies and procedures
- Excellent IT skills in order to operate multiple systems
- The ability to multi task and work under pressure
- A high level of attention to detail and the ability to prioritise tasks
- Experience of working in a highly demanding, pressurised environment

**Benefits**
- Salary £24,496 per year pro rata
- Training, development, and qualification opportunities
- Corporate health scheme membership
- Access to an Employee Assistance Programme
- West Yorkshire Pension Fund membership
- Excellent holiday allowance
- Cycle to work scheme
- We are an equal opportunity employer but beyond characteristics protected by law, we welcome and value applicants from diverse backgrounds, abilities and perspectives._**Job Type**: Contract

**Salary**: £24,496.00 per year