Software Licence Management Lead

6 months ago

Reading, United Kingdom Thames Water Utilites Full time

**In Team Digital, we’re planning for a future where the technology solutions we co-create and design enable us to achieve our goal to protect our greatest natural resource and allow our customers, communities and the environment to thrive.**

**As a team, our vision is to create an everyday digital experience for the people we serve - our customers - by putting them at the heart of everything we do. As part of our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround.**

As part of our exciting plans, the Thames Digital operations team is growing to strengthen and increase our in-house capability and capacity.

This is a challenging role that requires your own knowledge and expertise to help create and drive delivery of a 1st class software asset management service for Thames Water.

You will be part of a new team, which has just implemented a new Software Asset Management Tool, as part of creating our own in house multi-million-pound ITIL service management framework reporting to the software asset manager. You will be involved in continuously improving our service for our current and future long-term vision.

The Licence Management Lead will work with and support the Software Licence Manager to ensure that all of Thames Water’s software license management services are provided in an effective and efficient manner. The Licence Management Lead will also support the team with onboarding/maintenance of the recently implemented SAM tool, as well as creating and updating software asset management policy and processes.

You will work with project teams to guide the software licence requirements of projects as they become BAU to ensure that they are in place before transition and that ongoing costs have been included in forward planning Service Management. You will support other service management processes and activities including Hardware Asset Management, change management, release management, service asset and configuration management, incident management, problem management and capacity management.

**What you’ll be doing as a Licence Management Lead**:
**Licence Management Reporting** - support the provision of regular, transparent and accurate reporting on all Licence activities. Work in collaboration with the software asset manager, operational risk and compliance manager to identify risks and issues that arise from software licence management

**Continuous Service Improvement** - make recommendations and highlight service continuity management CSI activities to improve overall licence management.

**Stakeholder Management** - develop key relationships within the business areas and in the Thames Digital department to support the delivery of software licence management activities to ensure that stakeholders are fully engaged.
- You will ensure all inventory data is collected and correct.
- You will take ownership and action of importing data, normalising, and analysis of data.
- You will assist and recommend Continuous Service improvements to improve the service.
- You will capture, validate, prepare and enter Entitlement data.
- You will highlight opportunities for re-harvesting of software licences and rationalisation of software.
- You will provide accurate ELP reports highlighting breaches in compliance and making recommendations for mitigation of risk and optimisation.
- You will develop key relationships within the business areas and in the IT department to support the delivery of software licence management activities to ensure that stakeholders are fully engaged to maintain license optimisation, data integrity and license compliance.

Base Location: Clearwater Court, Reading - Hybrid 2 day a week onsite

Working Pattern or hours - Full Time (36 hours per week)

**What you should bring to the role**

We want to bring together a team of brilliant tech minds with game changing ideas. We’re looking for people who will help us re-imagine the way we work and the way we get things done:

- A truly digital mindset. Open to collaboration. Open to risk. Open to new ways of doing things.
- Obsessed with data. Obsessed with excellence.
- People who think and behave differently to the way we do. People who don’t want to just be another cog in the machine.

We are looking for someone educated to degree level or with equivalent experience and you must have experience in software license procurement and management with IT management experience within a large IS department. The right applicant will have excellent presentation/interpersonal and data analysis skills and fully experienced at dealing with stakeholders, risk management, software audit and reporting and operational support.

**_ Essential Experience_**
- You will have specialist experience of producing ELP’s for primarily SAP, including understanding the license terms and conditions.
- You will have ITIL qualifications and CSAM or an equivalen

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