Receptionist

**Receptionist**

Are you ready to be the welcoming face of our resort, providing exceptional service to our valued guests? We are seeking a dedicated individual to join our small, highly collaborative team as a Resort Receptionist.

You will play a pivotal role in ensuring the smooth day-to-day operation of our Reception, making a positive impact from the very first point of contact.

As part of our close-knit team, you will assist in maintaining the Resort Reception's effective day-to-day operations. Your primary focus will be on being the initial face-to-face contact for our guests, swiftly and efficiently handling inquiries. Reporting directly to the Reception Manager, you will uphold the company's image, standards, and reputation, ensuring consistency throughout all customer interactions.

**The business**

Searles Leisure Resort is a family run resort that has been offering holidays on the North Norfolk coast of 'Sunny Hunny' for over 83 years.The Resort consists of over 360 Owners, 150 hire fleet and over 200 tourer and tent pitches and is based south of Hunstanton. There are many facilities at Searles, including a large Clubhouse and Restaurants, indoor and outdoor swimming pools, and an 18- and 9-hole golf course. Searles is graded 5 stars by Visit England and is the Norfolk and Suffolk Camping/Glamping and Holiday Park winner for 2020.

**Rate of pay**: up to £11.50 per hour

**Contract & Hours of Work**

Permanent, Full-time, 35 hours per week over 5 days, including weekends and bank holiday working on Rota Basis. Hours will be within the hours of 08:00 and 20:00.

**Company Benefits**
- Free Use of Company facilities including Clubhouse, Children's Sidney Soft Play, Swimming Pools, Splash Pool & Gym.
- Discounts in Searles Leisure Resort Food & Beverage Outlets.
- Discounts at The Mulberry Restaurant at Heacham Manor Hotel.
- Discounts on Golf Memberships.
- Discounts at the Princess Theatre.
- Offers on accommodation at Searles Leisure Resort and Heacham Manor Hotel.

**Job responsibilities**
- Welcoming and checking in guests ensuring that all correct information is passed on to

the guest regarding their stay. Ensure that all customers and guests receive an excellent

level of customer service.
- Using the computerised booking system to make reservations.
- Ensure reception foyer areas meet high presentable standards and Reception is opened

and closed in line with department procedures and policy.
- Preparation of packs for daily arrivals and welcome packs for housekeeping department

to ensure efficient checking in and arrival process.
- Provide customer service and information for customers, which includes, customer

queries, potential future bookings, general resort information and complaints.
- Ensure that departures are prepared for so that the customers last contact with our

resort and team members are warm and friendly and an excellent last memory.
- Together with Guest Experience Manager, assist with resolving customer complaints

about quality or service.

**Requirements**:

- Reception Experience is desirable
- Administration Experience
- Experience of Guestline (Reslynx PMS), ResDiary (Desirable)
- Computer literate with proficiency in Microsoft Office.
- Full valid Driving Licence for UK (Desirable)
- Flexible Schedule, for Working hours.

**Personal attributes**
- Maintain a professional standard of work attire.
- Excellent Verbal and Written Communication Skills
- A passion for delivering excellent Customer Service
- Able to take initiative.
- Professional, Thorough, Organised and Efficient.
- Enthusiastic and Energetic Team Player
- Ability to multi-task and remain calm whilst under pressure.
- Strong Work Ethic
- Good Timekeeping Skills
- Polite and well-mannered with good communication skills

**Job Types**: Full-time, Permanent

Pay: Up to £11.50 per hour

Expected hours: No more than 35 per week

**Benefits**:

- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- Gym membership
- On-site gym
- On-site parking
- Sick pay

Schedule:

- Weekend availability

Supplemental pay types:

- Commission pay

Application question(s):

- Are you computer literate with proficiency in Microsoft Office? Have you used Guestline (Reslynx PMS), ResDiary ?
- Do you have previous hotel reception or administration experience?
- Are you available to work weekends, evenings and bank holidays?

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person