Client Services Team Leader
2 days ago
Job description
**Key Responsibilities**:
- Continuously developing and supporting a team of customer service advisors
- Providing continuous Professional development on an individual and team basis.
- To identify, outline and implement the Thriiver standard of outstanding customer service.
- Ability to work to tight deadlines and within stringent KPI targets to ensure excellent customer service and performance.
- Administration, including processing orders
- Building relationships with new and existing clients
- Supporting our marketing teams activities
- Creating and sending quotations to clients
- Sales - Promote Thriiver’s products and services
- Developing relationships and identifying buying trends
- Excellent written and verbal communication
- Strong leadership skills
- A confident telephone manner
- The ability to inspire others
- Excellent attention to detail
- A positive attitude
The position will have a salary of **£25,000-£28,500** as well as be part of a bonus structure.
We also offer a range of other benefits.
**Job Types**: Full-time, Permanent
**Thriiver is a disability-confident employer**
**Benefits**:
- Company events
- Company pension
- Life insurance
- On-site parking
**Schedule**:
- Monday to Friday
- No weekends
**Supplemental pay types**:
- Performance bonus
**Experience**:
- Team Leadership: 2 years (preferred)
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£28,500.00 per year
**Benefits**:
- Company events
- Company pension
- Free parking
- Life insurance
- On-site parking
- Sick pay
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Sussex, RH17 5JF: reliably commute or plan to relocate before starting work (required)
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