Candidate Support Coordinator

4 months ago

Birmingham, United Kingdom RICS Full time

Please note, this is a maternity cover - 9 months FTC.

**Key Achievements & Responsibilities**
- Identify, design and deliver webinar support activities to candidiates across all routes to membership
- Collaborate with external support stakeholders to ensure effective locally based support networks are in place
- Promote the RICS Commercial product portfolio to compliment free support being offered.
- Provide tailored made support packages to corporate accounts through the form of graduate inductions and process webinars as needed.
- Actively record, update and amend customer information on internal databases to ensure accurate data.
- Ensure confidential and financial information is secure by complying with data protection regulations (GDPR)
- To work alongside RICS colleagues in marketing and communications to ensure accuracy and relevance of information is provided across all channels of communication.

Expected Outcomes
- Positive evaluation of webinars
- Increase in conversion of trainees to new qualified members.
- Increase Profession engagement score

**Experience Required**
- Excellent communication skills both written and verbal
- Experience of business writing and professional telephone etiquette
- Experience of writing and delivering training material
- Excellent presentation skills
- Able to handle difficult people/situations in a professional, mature manner
- Experience of working under pressure and towards unmoveable deadlines
- Ability to influence and persuade others
- Willing to work outside of core business hours to provide support packages
- A sound understanding and ability to work with Microsoft packages
- Ability to prioritise work daily to ensure team deadlines are met
- Flexible and adaptable

**Additional Information**
- As a globally recognised professional body, everything we do is designed to effect positive change in the built and natural environments. Through our respected global standards, leading professional progression and our trusted data and insight, we promote and enforce the highest professional standards in the development and management of land, real estate, construction and infrastructure. Our work with others provides a foundation for confident markets, pioneers better places to live and work and is a force for positive social impact. With over 134,000 highly qualified trainees and professionals, and offices in every significant financial market, we are ideally placed to influence policy and embed our standards within local marketplaces in order to protect consumers and businesses. In doing so, we can innovate and progress the development of spaces and places so they are fit for future generations, in addition to the challenges faced in the present.

**Benefits**:

- Private Medical Insurance
- Income protection
- Life assurance
- Aviva Group Personal Pension (matched to 9%)
- Hybrid Working

This role can be performed with a hybrid working arrangement which balances working from home and your contracted office. It is expected that regular attendance in the office will be required in line with team needs.

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