Domestic Supervisor

You will be expected to develop, supervise and monitor the performance of Supervisory staff and Domestic Services staff to ensure that premises managed by QE Facilities Ltd are presented in such a manner as to promote an image of high standards of cleanliness, order, and patient/ client well-being.

**Base / Location**: QE Facilities Gateshead

Supervise, monitor and develop a team of people

Including coaching and training of Supervisory Staff and Domestic Services staff. Maintaining training records

Monitor performance levels

Ensure staff work in a safe manner observing all Infection Prevention Control measures, Health and Safety, COSHH, moving and handling training etc. at all times.

Arrange and manage appraisal process and support development needs identified

Compile/Check weekly rotas ensuring all shifts are covered

Manage allocation of annual leave and ensure staffing levels are maintained

Participate in the recruitment process

Ensure daily, weekly, and regular cleaning and infection control practices as defined by QE Facilities Ltd Policy, Procedures and Service Level Agreements within the designated area(s)

To be responsible for ensuring quality monitoring and audits of cleaning standards are carried out by the Domestic

Supervisors according to agreed programme, ensuring all related actions are completed.

Oversee work completed by external window cleaning contractor whilst on site quality check work and ensure any remedial action required is completed.

Undertake fault call logging for maintenance services provided by QE Facilities and its contractors

Offer support at “hands on level” when required

Ordering and maintaining stock using stock management system. Order non stock items to meet service needs

Sickness - step one reviews

QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England.

We provide a range of non
- clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).

In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.

QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.

We do not hold a sponsorship licence and are unable to offer employment under any sponsorship arrangement.

Core Behaviours

Patient/Customer Orientated
Strives for the best in self and others
Awareness of service image and customer focused
Communicates positively and enthusiastically
Hard working, self-motivated, methodical and flexible.
Reliable and punctual
Flexible in approach to role demonstrates a willingness to support a 24/7 service

Leadership Behaviours

Supports and provides direction to staff
Ability to work under pressure whilst maintaining a positive attitude
Strives for improvement