UX Researcher

**Job Overview**:
Wargaming is looking for a passionate Researcher experienced in UX research to join our team.
You will work directly with games teams in speaking up for the player and having the opportunity to influence the development of our products. You will use a variety of methods that you consider the best fit based on your expertise, research requests and product life phase. You will oversee internal and vendor-run research projects. In this role, you will work on our live service games, as well as in-development titles.
You will have the opportunity to develop and evangelize the UX and User Research process within Wargaming. You will work on maintaining and enhancing user testing within the company.

**Reports to**:
Research Supervisor

**What will you do?**:

- Plan, design, and execute research studies using various UX research methods including playtesting, usability testing, expert review, longitudinal testing, concept testing, questionnaires, focus groups, and one-to-one interviews.
- Lead communication with stakeholders to turn requests into clear business goals, and research objectives.
- Own the research process of individual projects across their lifespan (e.g. research scope and planning, project management, fieldwork, analysis, reporting and presentation).
- Deliver impactful and actionable research output through effective communication with stakeholders.
- Evangelize the role and benefits of user experience across the company.
- Contribute to the strategy of the department and support members of the team.
- Manage third-party vendors when conducting research projects.
- Play video games, including Wargaming titles, and be knowledgeable on the industry news and developments

**What are we looking for?**:

- 3+ years of experience with UX research or user research, ideally within video games industry.
- In-depth knowledge of user experience and user research methodology and theory.
- End-to-end experience with all aspects of the user research life cycle (project management, study design, recruiting, moderation, analysis, reporting, communicating, budgeting research).
- Experience in usability testing, playtesting, longitudinal testing, concept testing and survey design.
- Experience in focus groups, one-to-one interviews, creative methods.
- Experience with survey design tools (e.g. Survey Monkey, Alchemer, Qualtrics).
- Fluency in English language.
- Excellent written and verbal communication skills.
- Curiosity and creativity; enjoying complex issues and problem solving.
- Strong interpersonal skills, ability to quickly build rapport, and establish credibility.
- Experience in managing third-party vendors.
- Enthusiasm about video games.

**What additional skills will help you stand out?**:

- Experience in remote testing using external platforms (e.g. Playtest Cloud, Antidote, UserZoom).
- Degree in Human Computer Interaction, Psychology, Cognitive Science, Sociology, or related field.
- Experience working in a multi-cultural environment.
- Understanding of the game development process.
- Experience playing Wargaming titles.
- Fluency in Russian language.

**Benefits**

Benefits and perks are tailored to the local market and culture. Our benefits in Guildford include:

- 5 weeks of Annual Leave per calendar year
- Dog-friendly office
- Onsite canteen (with an endless supply of snacks and beverages)
- Video game areas, Warhammer painting station, a bespoke D&D table, Adjustable height desks
- Wellbeing perks (Mental Health Days, Dedicated Well-being room, Team of Mental Heath First Aiders, Professional counseling)
- Health Insurance (including family coverage), Life Insurance, Pension contribution
- Career development and education opportunities within the company
- Employee discounts
- Personal Gaming Account
- Company events
- Seniority Awards
- Referral program - you can recommend the best talents to the Company and receive a reward
- Working in one of the main European hubs for mobile game development
- Startup within a company with 25 years of experience on the market

**About Wargaming**:
Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 16 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.