111 Non Emergency Call Handler

1 month ago

Wakefield, United Kingdom HR GO Recruitment Full time

Location, Wakefield, (WF2)

HR GO have this rare and amazing opportunity for you to work in an inbound Call Centre based in Wakefield.

This role is **temporary**

**Pay Rate**:
**Weekdays - £10.09**

**Nights and Saturdays £13.62**

**Sundays and Bank Holidays £17.15**

24h or 30h perweek on a ROTA

As a 111 Call handler, you will be the first point of contact of communication with patients, patient's relatives, health care professionals and other callers.

**Expectations of Staff**:
You will assess patient's condition and ensure they are directed to the most appropriate health care professional.

You will provide assessment, basic advice and health information to patients calling 111, supporting them to access the appropriate level of care including advice to manage their symptoms at home

You will deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways

You will be an effective communicator with good keyboard skills,and able to deal with confidential/sensitive and distressing information.

**Requirements**:
Minimum of 3 GCSE's at Grade C+ or equivalent, including English and Math's.

Driving licence

Customer Service Experience

Shift Pattern - 24/7 365 role with a mixture of days, lates & nights in a rota, you will be required to work 3 out of 4 weekends and 6 out of 8 bank holidays.

Training is for 10 weeks in Wakefield - the first 6 weeks would be full time, 100% attendance required. There will another week that would be classroom based to consolidate learning, this will usually be between week 10 and week 14.

Training is paid at daytime rates.

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