Streetworks Coordinator

**Who are we?**

Thames Water is the UK’s largest water and wastewater company. We make a daily difference to our 15 million customers by supplying 2.6 billion litres of water through 32,000 km of pipes, keeping taps flowing and toilets flushing.

At Thames Water, every one of our actions, big and small, matters every day. Water is essential to life, so our business is always open.

**What you’ll be doing**

You’ll be working as part of a team which communicates with all business partners to keep potential streetworks liability to a minimum whilst delivering a good customer journey. Key responsibilities will include:

- Collating permit information for those that have expired against the jobs ready for closing, prioritising workload and ensuring all expired permits are closed within the times scales of the NRSWA
- Validating the information provided by the use of SWIMs, google and gis, making sure the patch data is correct and the site is clear
- Liaising with the reinstatement department / TM departments to prevent apparatus left on site longer than necessary
- Registering the data to comply with the Highway Authorities noticing or permit scheme
- Collating and reviewing the permits that are due to expire, investigating and updating accordingly, keeping in line with the Highway Authorities Permit / Noticing Scheme and advising planners of any works requiring re-plan
- Reviewing all comments, PMR/Aiv’s received from the HA action and respond accordingly
- Dealing with any telephone enquiries
- Providing R&M support to field operatives, assisting in permit changes to planned works when permit variations are required and advising where necessary
- Supporting R&M supervisor to any permitting queries, adjusting permits where required
- Requesting and liaising with the Local Authority to request any permit extension
- Raising and investigating every defect failure issued from the DMT Team and allocate for inspection for both R&M and Developer Services
- Processing inspectors findings and either arrange a JSI diary appointment accordingly or inform HA of defect acceptance and raise work order for remedials
- Reviewing and investigating the temp reinstatements and self defects, creating work order and plan
- Perform initial desktop enablement and identifying the required notice and Streetworks requirement
- Reacting to 2hr / 4hr defect and communicating to the business for both R&M and Developer Services, raising works order, ensuring completed with the timescales and advising TW DMT
- Planning work for field resources and scheduling work where appropriate, ensuring job details sufficient so field team is able to complete activity, also ensuring material is available
- Raising and managing the Notices/Permits and closing permits on completed works, advising TW DMT of completion
- Reviewing backlog

**What you should bring to the role**
- An understanding of Street-works regulations, as well as a technical understanding of reinstatement and water distribution network
- An understanding of Traffic Management
- Previous customer service experience
- Competent in the use of SAP, Microsoft Office 2010, Insight & GIS
- Ability to actively manage field teams and be assertive if required, with excellent communication skills

**What’s in it for you?**

We’re proud of the positive ways of working we’ve adopted during the pandemic, creating a more flexible and dynamic environment so all our colleagues can thrive. For our office-based roles we’re moving to a hybrid approach with various options across working from home, office and our sites.

Our competitive salary package includes an excellent contributory pension, 24 days holiday per year increasing to 28 with the length of service and a wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Thames Water is a dynamic, rewarding and diverse place to work, with opportunities around every corner. If you join our team, you’ll enjoy a fulfilling career and flexible working arrangements.

Find out more about working at Thames Water.

We deliver life's essential service so our customers, communities and the environment can thrive. This means, when a crisis happens, we all rally round to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an Ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and a earn bit of extra money along the way.