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4 months ago
Reference
- VN-25983Role Type
- PermanentLocation
- SolihullSalary
- 21,000Closing Date
- 10 July 2023Your role at a glance
- We are looking for someone to join our Legal & General Home Finance team as a Customer Service Administrator. The nature of this role is to support our customer service officers with administration tasks, acting quickly on customers requests to provide the best service possible to our customers.We are looking for someone who has the ability to manage their time to be able to deliver on our admin service levels. You will provide an accurate, compliant and timely service, moving customer requests into relevant work queues.
You will be expected to keep up to date with all compliance rules and requirements including data protection, money laundering, breaches, complaints and controls, conduct of business and treating customers fairly.
What you'll be doing
- To accurately and effectively administer LGHF mortgage business to ensure we operate within our agreed service levels to fulfil both contractual and departmental requirements.
- Maintain relationships with internal and external customers, which include policyholders, scheme members and legislative bodies and provide a compliant, accurate and cost-effective service, resolving queries by the most appropriate means
- To collate and analyse all relevant information and to make informed decisions, which may include reference to the Line Manager, to protect all interested parties from fraudulent acts by conducting all transactions within approved financial limits and guidelines
- Use appropriate customer feedback and data to improve working practices and highlight opportunities for improvement to the customer experience, and deliver appropriate solutions
- To proactively identify changes in rules/requirements including Data Protection, Money Laundering, Breaches, Complaints and Controls and own the changes required to integrate these changes into business as usual. At this level, you will be required to be able to interpret all relevant products and policy to ensure complex processes undertaken are carried out competently and meet our customers' varying needs
- To take ownership of your own development, ensuring the development of skills and knowledge, whilst undertaking training opportunities. You will keep up to date with legislative and industry requirements and mentor more junior members of the team.
What we're looking for
- Qualifications/Skills:
**Qualifications/Skills**:
- Minimum 5 GCSEs at grade C or above (must include Mathematics and English)
- Good attention to detail
- Computer literate in Microsoft office
- Able to work well within a team environment
- Strong verbal and written skills
**Knowledge**:
- Previous experience in financial services preferred
**Experience**:
- Experience of working with Customer Service Administration tasks
**Benefits**:
- When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.If you join us, you’ll get access to some great benefits, including private medical insurance, at least 25 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.
You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.
