Receptionist

**Receptionist**

**Carlton Hotel**

**28 Hours Per Week**

We’re looking for a Receptionist at Carlton Hotel. The role itself is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guests queries face to face or over the phone.

And as such as Receptionist you will be confident in effectively communicating with guests and colleagues as the first point of contact. You will be engaging and warm, with a genuine passion for customer service ensuring our guests receive exceptional customer service. You will be organised and react promptly and efficiently as requested to meet the needs of the business. You will be tasked with using the company booking system to record all guest information.

**What you’ll need.**
- Previous customer service or reception experience will be beneficial
- Excellent Communications skills both oral and written
- Fantastic customer service skills
- Smart appearance and professionally presented
- Strong IT skills

**What we’ll offer you?**
- A competitive rate of pay
- 4 Weekly Tips
- Staff Uniform
- Discount at all RAD Hotel Group venues
- Training and Development
- Staff Meal On Duty
- Birthday Incentive
- Length of Service Incentive

**Job Type**: Permanent

**Salary**: Up to £11.94 per hour

Work Location: In person