Customer Service Advisor

2 days ago


Radlett, United Kingdom DPD Group UK Full time

Company Description

DPD is a member of DPDgroup, one of Europe's leading parcel delivery networks, and aims to be the most sustainable delivery company in the UK, with a turnover of over £2 billion. We also deliver the best service, use the best technology and recruit and retain the best people in the industry.

**Job Description**:
Our Site Manager is looking to recruit an experienced and reliable Customer Services Advisor, to strengthen our dedicated and friendly customer services team who put our customers at the heart of everything they do. This role will be based at our Depot in Radlett AL2 2FL

In this role you will be helping both internal and external customers in relation to the collection or delivery of their parcel.

You will work closely with our Drivers, Shift Managers and Operations Managers to identify issues, proactively problem solve and take accountability and ownership for resolving these issues.

You’ll also be focussed on;
- Answer any queries with relation to a delivery status, and supplying Proof of Delivery (POD)
- Carrying out thorough investigations for missing parcels and resolving delivery disputes
- Promoting company products and services to new and existing customers

**Qualifications**:
**What we’re looking for;**
- You will have proven and demonstrable experience of working in a fast paced customer service environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information
**Job Specifics**

You will have a comprehensive induction to DPD. This will include a one-week induction where we will go through the key processes that are required to make you a successful Customer Service Advisor.

This role will require you to work Tuesday to Saturday - however you do need to be flexible to work full time hours between the hours of 8.00am to 6.00pm for example 8.00am to 4.30pm or 9.30am to 6.00pm etc

**Remuneration**

Your package will include a competitive salary. As well as this you have access to some other fantastic optional benefits such as Cycle2Work Scheme, Dining Cards, Holiday trading and discounts and savings on 1000’s of retailers.

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible. There is a culture of recognition and reward within DPD to include; long-service awards, a special recognition programme for those individuals that go above and beyond, and the DPD Personality of the Year award.

If successful you can look forward to the exciting prospect of joining an increasingly successful and expanding business, that through its constant innovation, has revolutionised the express parcel industry and continues to define its outlook for the future.

DPD is a Valuable 500 company and a Disability Confident Employer



  • Radlett, United Kingdom Crisp Recruitment Full time

    Customer Service Advisor **Salary**: £28,000 Duration: Permanent Location: St Albans Hours are 9am - 5.30pm Monday to Thursday and 9am - 5pm on Fridays (Hybrid Working) Our client is a family-run distribution business, established over 20 years ago and growing year on year. They are recruiting for a Customer Services Supervisor to add value to the...


  • Radlett, United Kingdom Think Specialist Recruitment Full time

    Salary - £23,000 - £30,000 depending on experience Office based role so must be able to get to the Radlett area Some of the duties will include: - Answering the calls and accurately logging all contact onto the system - Progressing cases until resolution, making sure the customer is always kept up to date - Logging all bugs, requirements and issues -...


  • Radlett, United Kingdom Live Digital Recruitment Full time

    **Job Title**: Customer Service Specialist **Workplace Type**: 5 days Office based **Salary**: £25,000 - £35,000 per annum **Location**: Radlett, Hertfordshire **Company Overview**: Join a dynamic team in the heart of Hertfordshire. We're a leading B2B SaaS platform, backed by a venture capital fund, revolutionising the way businesses operate. Our...


  • Radlett, United Kingdom Think Specialist Recruitment Full time

    Salary - £26,000 - £30,000 depending on experience Office based role - must be able to get to the Radlett area Some of the duties will include: - Answering the calls and accurately logging all contact onto the system - Progressing cases until resolution, making sure the customer is always kept up to date - Logging all bugs, requirements and issues -...


  • Radlett, United Kingdom Hertfordshire Partnership NHS Foundation Trust Full time

    Our vision is to see a generational shift in the health of people with mental illness and people with learning disabilities. This starts with ensuring every service user receives a physical health assessment and is monitored according to their needs. We are looking for an Advisor equipped with the skills and knowledge to - Engage service users with serious...


  • Radlett, United Kingdom Red Door Recruitment Full time

    We are currently recruiting for an exciting customer orientated role within the FMCG industry where you’ll enjoy a varied Customer Service role, working in a fast-paced environment. You’ll join a friendly, enthusiastic, ambitious, and very supportive team. You will have every opportunity to continually learn & develop through shadowing, training courses...


  • Radlett, Hertfordshire, United Kingdom Austin Fraser Full time

    Job OverviewAustin Fraser is seeking a skilled Part-Time Receptionist to join our team on a temporary basis.The successful candidate will have prior experience as a Receptionist and be comfortable working in a fast-paced front desk environment.Taking and redirecting calls to the relevant department is a key responsibility of this role.The ideal candidate...


  • Radlett, Hertfordshire, United Kingdom Premier Inn Full time

    Job OverviewWe are seeking a skilled Nights Team Member to join our team at Premier Inn in St. Albans/Bricklewood.


  • Radlett, United Kingdom Bruce's Doggy Day Care Full time

    **JOB DESCRIPTION - CUSTOMER CARE ASSISTANT** **This person is the face and voice of our centres. The role is at the heart of our customer experience, and provides timely information for the Manager, Drivers, Carers and central office team.** Core tasks, responsibilities and accountabilities - Manage daily schedules - Liaise with the Manager and arrange...


  • Radlett, Hertfordshire, United Kingdom Ganymede Full time

    ResponsibilitiesThe Health and Safety Advisor will be responsible for providing expert advice and guidance on health and safety matters, including risk assessments, method statements, and safety procedures.They will work closely with project teams to ensure that all projects are delivered safely and efficiently, with a focus on quality and customer...


  • Radlett, United Kingdom ST Selection Full time

    **Company** - Leading Equipment Hire Company **Job Title** - Access Mobile Service Engineer **Location** - Radlett, Hertfordshire **Salary** - £30,000 - £38,000 annum + overtime On behalf of our client, we are currently recruiting for an Access Mobile Service Engineer to work from a yard located in Dartford under the direction and guidance of the...

  • Food Service Leader

    1 month ago


    Radlett, Hertfordshire, United Kingdom Wenzels Full time

    Are you passionate about delivering exceptional customer service and leading a team?Join Wenzel's as a Food Service Leader and enjoy a competitive rate of £12.25 per hour, along with a 39-hour working week over 5 days.As a Food Service Leader, you will be responsible for supervising the team, preparing food, and maintaining shop displays.Drive sales and...


  • Radlett, United Kingdom Ernest Gordon Recruitment Limited Full time

    Trainee Service Engineer Radlett, Hertfordshire £25,000-£30,000 + Excellent Training and Progression + Vehicle + Benefits Are you an aspiring Engineer looking for an opportunity to become a Service Engineer within a growing business where you receive specialist ongoing training, have opportunities to move into a team leader role and have an outlined...


  • Radlett, Hertfordshire, United Kingdom RAC Motoring Services Full time

    About The RoleWe are seeking a skilled Recovery Driver to join our team at RAC Motoring Services. As a key member of our operations team, you will be responsible for providing roadside assistance to our members whose vehicles cannot be repaired at the scene.This is a highly competitive role that offers a comprehensive salary package, including a guaranteed...


  • Radlett, Hertfordshire, United Kingdom Nouvo Recruitment Full time

    Key Responsibilities:Liaising with prospective vendors and buyers to arrange property viewings that meet their needs.Negotiating offers and agreeing sales to maximize revenue opportunities.Canvassing the local area to identify potential clients and promote the agency's services.Door knocking and leaflet dropping in targeted areas to raise awareness of the...


  • Radlett, Hertfordshire, United Kingdom Ganymede Full time

    Role OverviewGanymede Solutions is a trusted partner to the rail industry, delivering high-quality services and solutions to clients across the UK. As our HSQE Advisor, you will play a critical role in ensuring the safe operation of our sites and delivery of projects to the highest health and safety standards.About the TeamOur SHEQ team is responsible for...

  • Ecommerce Operative

    1 week ago


    Radlett, United Kingdom Warner Bros. Discovery Full time

    The Role What’s in it for you? - £15.00 per hour - 25 days holiday (pro-rata) - GymPass - Exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content - Discount towards tickets within the tour - Free tickets for our nearest and dearest, on selected days (up to 8 tickets) - Option to join our pension and private healthcare...

  • Tesco Colleague

    7 months ago


    Radlett, United Kingdom Tesco Full time

    About the role - Sunday- Monday- 15:00- 23:00- Tuesday- Wednesday- 15:00- 23:00- Thursday- Friday- 15:00- 23:00- SaturdayIt’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The...


  • Radlett, United Kingdom Gotpeople Full time

    Got People are recruiting for a Sales / Administrator with Italian Speaking for our rapidly growing client in Radlett, Hertfordshire. Duties / Key responsibilities & daily tasks: - Processing orders on their internal system. - Responding to client requests and feedback. - Inform clients of any stock/delivery problems/changes. - Promote company products and...

  • Tesco Colleague

    1 week ago


    Radlett, United Kingdom Tesco Full time

    About the role It’s our policy to offer new colleagues joining us a minimum of 16 guaranteed hours each week, but if you’d like to work fewer hours (to a minimum of 12) we have opportunities for this too and would still love to hear from you. The table shows the periods of time in the week we’d like you to be available to work - the availability...