Administrator & Care Co-ordinator

**JOB TITLE**:
**PCN Care Coordinator**

**REPORTS TO**:
PCN Manager

**ACCOUNTABLE TO**:
PCN Clinical Director

**WORK LOCATION**:
Carepoint Practice - Northwood Health Centre - HA6 1TQ

**CONTRACT TYPE**:
Permanent

**HOURS**:
Fulltime 37.5 hours per week or Part Time hours

**SALARY**:
£23,000-27,000 depending on experience

**OTHER**:
NEST Pension, 5 days of Study Leave offered

**ABOUT US**

The Confederation, Hillingdon CIC works with general practice and other healthcare providers in Hillingdon to deliver high quality clinical services to patients. Our aim is to improve care for patients by working collaboratively across primary care and our partners as part of the Integrated Care Partnership. The Confederation team also work to develop and support individual GP practices, PCNs and Neighbourhoods and their changing needs. We are ‘of the NHS’ but independent, innovative and transformational.

General capacity across primary care is being expanded rapidly. The Confederation is determined to develop as an attractive place to work that provides rewarding roles and opportunities to grow in order to attract and retain great staff that in turn provides the highest quality care.

**OUR VALUES**

**JOB SUMMARY**

An exciting opportunity has arisen within Primary Care to work as a Care Coordinator at The Confederation, Hillingdon

You will need a caring and compassionate nature, excellent organisational skills and to enjoy working with people. The world of General Practice is busy and ever changing so an ability to learn quickly and be adaptable to rapid change is essential. The role will require an ability to organise and prioritise your own workload, and so you should be comfortable working independently and as a committed member of a multi-disciplinary team.

We recognise the value that a PCN Care Coordinator can bring to our practices and our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best outcomes to our patients. We are seeking an enthusiastic and forward-thinking PCN Care Coordinator to join the ever-growing team.

The role will be to work within our network of GP Practices to provide a central co-ordination role for patient care planning.

**Primary Responsibilities**

We recognise the value that a PCN Care Coordinator can bring to our practices and our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best outcomes to our patients. We are seeking an enthusiastic and forward-thinking PCN Care Coordinator to join the ever growing team.

The role will be to work within our network of GP Practices to provide a central co-ordination role for patient care planning.

**Knowledge, Skills and Experience Required**:

- Experience working in a health care background.
- Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.
- The practices use the clinical system software ‘EMIS’.

**Education, Training and Development**:

- Understands and demonstrates the characteristics of a role model to members in the team and/or service.
- Demonstrates self-development through continuous professional development activity.
- Demonstrates an understanding of current educational policies relevant to working areas of practice.

**Leadership**:

- Demonstrate understanding of, and contributes to, the workplace vision.
- Demonstrates ability to improve quality within limitations of service.
- Demonstrate ability to motivate self to achieve goals.
- Promotes diversity and equality in people management techniques and leads by example.

**HEALTH AND SAFETY/RISK MANAGEMENT**
- The post-holder must comply at all times with all local Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.
- The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

**EQUALITY AND DIVERSITY**
- The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

**PATIENT CONFIDENTIALITY**
- The post holder must at all times respect patient confidentiality and, in particular, the confidentiality of electronically stored personal data in line with the requirements of the General Data Protection Regulation and in keeping with Hillingdon Primary Care Confederation Information Governance Policy and procedures.
- The post holder should not divulge patient information unless sanctioned by the line manager and required for the role.

**COMMUNICATION & WORKING RELATIONSHIPS**
- The post-holder will establish and maintain effective communication pathways at all times with project team members.

**SPECIAL WORKING CONDITIONS**
- The post-holder is requi