Associate Medical Secretary

4 weeks ago


London, United Kingdom Guy's and St Thomas' NHS Foundation Trust Full time

An exciting opportunity has arisen within ENT for an Associate Medical Secretary to join our busy administrative team.

The Department of ENT offers out-patient clinics at Guy's site for all ENT patients. There are a number of specialist clinics including laryngology, balance, rhinology, otology and micro suction.

The service has close links with Audiology, Head & Neck, POAC and TAP.

The Associate Medical Secretary is essential to the smooth running of the department. The post holder will be required to work within a team to provide a comprehensive and quality secretarial service, while maintaining a high quality of support to the department and presenting a caring, professional and efficient service to patients and their families.

The post holder is responsible for the administration and smooth running of specific named clinicians. The post holder is the first point of contact for all patient enquires and it is essential that the patient's experience begins in a professional and polite manner.

While the post holder will be assigned to specific clinicians, they will be trained in all aspects of the work and they will be expected to work flexibly to ensure all tasks are completed at all times.

Ourvalueshelp us to define and develop our culture,what we doandhow we do it. It is important that you understand and reflect these values throughout your employment with the Trust.

**The post holder will**:
1. Put patients first
2. Take pride in what they do
3. Respect others
4. Strive to be the best
5. Act with integrity

Ourvalues and behaviours framework describes what it means for every one of us in the Trust to put our values into action. The framework can be found on our Trust careers pages and GTIntranet.

A full list of the job description and main responsibilities can be found in the attached documents.

**Please find a summarised list below**:
Provide full secretarial support to the consultants and members of their teams with respect to their general medical duties and specialist work

Type all clinical letters which may include those of a distressing or emotional nature, as well as discharge summaries or other relevant correspondence and documents as required in line with the Trust targets and local SOPs.

Provide excellent customer care to ensure timely, relevant advice and assistance to all GSTT service users.

Deal with all enquiries from patients, staff and visitors in a courteous, efficient and tactful manner referring to appropriate staff when necessary.

Set up, maintain and amend patient records held on the clinical system.

Work within a multi-disciplinary team in developing the service in line with departmental plans and Trust corporate objectives.


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