Installation Planner

**Contract**: Permanent

**Salary**: £24,000 p/a (which will increase to £25,000 p/a upon successful completion of probationary period)

**Location**: Unit 1, Bardner Bank, Killinghall, Harrogate, HG3 2SP

**Hours**: Monday - Friday, 37.5 hours per week

**Date role went live**:22/01/2024

EnviroVent Ltd is the UK’s leading manufacturer and supplier of innovative and sustainable ventilation products. From design and manufacture to installation, service and maintenance we are committed to understanding and delivering our customer’s needs.

**We are currently seeking to recruit an **_Installation Planner_****

**Your main responsibility as our **_Installation Planner _**will be to schedule the installation of our ventilations products into our customer's properties within a designated region.**

**What's in it for you?**
- 22 days annual leave plus bank holidays which increases with length of service (plus ability to purchase 4 extra)
- Fantastic newly built head office facilities
- Life assurance of £50,000
- Pension - employer contribution of 6%, employee contribution 3% minimum
- Discounts platform that offers savings on the biggest retailers
- Development opportunities (we're proud to say over 1/3 of our employees have been internally promoted)
- Access to health cash-back plans
- Financial planning platforms such as Wagestream
- Generous length of service awards
- Cycle scheme

And much, much more Our benefits package doesn't just recognise your hard work and talent; it enhances and supports your lifestyle, health, and well-being in and out of work.

**What are we looking for in our Installation Planner?**
- Excellent organisation and time management skills to effectively manage workload.
- Effective communicator and excellent customer service skills.
- Self-motiviated and uses initiative to create solutions to problems.
- Can work independently or in a team environment depending on the situation.
- Proficient IT skills, especially in Microsoft and Excel.
- Proactive and eager to learn.

**What does the Installation Planner actually do?**
- Responsible for managing and arranging installations appointments with customers.
- Scheduling of works to ensure maximum productivity and minimum driving for the Installer.
- Maintaining and updating the scheduling system.
- Handling of customer work queries and complaints to a satisfactory resolution or escalating to the relevant level.
- Finding suitable replacement jobs for all fall out or no access jobs within 30 minutes of notification.
- Ensuring contract and franchisee jobs are booked in line with the procedures in place and target dates are met.
- Ensuring that clients or customers’ information is safe and secure.
- Ensure an acceptable understanding of Installer H&S requirements and accommodate this when booking in work.
- Maintain confidentiality, sensitivity and respect, ensuring all data is handled in line with data protection and used for a specific, business related purpose only

**What’s it like to work for EnviroVent Ltd?**
- We are an Equal Opportunities Employer_