Funeral Arranger

**Walsh Funerals and Memorials is a well-established, family-owned funeral and memorial company in the West Midlands, and we are proud to boast about being the first all-female funeral directors within the UK with three branches; Bloxwich, West Bromwich & Great Wyrley.**

**We hold strong values when it comes to looking after our families, therefore being a Funeral Arranger & Memorial Consultant is a very important, yet very rewarding position. We are looking for a caring and nurturing person to maintain our company values and provide excellent customer service, predominantly at our head office (funeral home & memorial showroom) in Bloxwich.**

**Our vision is to have another large funeral home and memorial showroom in a nearby area within the next 1-2 years so the position we are recruiting for is to ensure we have the right team ready for this expansion. Therefore, the location** **will vary to help out at all our branches if required.**

**We are investing heavily in this long term branch and want a proactive minded person to ensure that we become the number one trusted funeral directors & monumental masons in Staffordshire & West Midlands. We require this individual to help determine where this large fourth branch should be and help support with the community projects surrounding them. Prior experience in either funeral arranging or memorial consulting is preferred. As long as experience is present in an industry similar (Care etc), full training can be provided.**

**Responsibilities**:

- First point of contact for funeral/memorial enquiries - adopting a sensitive approach at all times, providing expert guidance and advice along the way.
- Arrange funerals, organise viewings and ensure client requirements are met.
- Promote and offer pre-payment funeral plans and memorial offers.
- Liaise with clergy, local authorities and other organisations, sending relevant documentation as necessary.
- Receipt bank payments and charitable donations from clients, and manage petty cash.
- Build positive relationships in the local community including card homes, charities, social groups & religious venues.
- Advising and supporting families when choosing their loved one’s memorial.
- Sourcing memorials from stock and dealing with suppliers.
- Updating families on the memorial process - from start through to finish, when the memorial is fixed in place.
- Possess a proactive mindset with coming up with ideas, business development and networking events to help improve our connections in the communities.

**Requirements**:

- Experience as a Funeral Arranger **OR** a Memorial Consultant is preferred.
- PROACTIVE mindset with the determination to help us grow.
- Excellent organisational skills
- Ability to work well under pressure.
- Ability to write clearly, with strong Microsoft office knowledge.
- A caring personality and an ability to counsel clients - showing of empathy at ALL times, whilst maintaining strong communication skills.
- Confidence to work well under limited supervision - lone working.
- Flexible approach to working, as out of hour appointments can be requested.
- Full UK driving licence and own transport, as you may need to work between all Bloxwich, Great Wyrley and West Bromwich when required.

**Job Types**: Full-time, Permanent.

**Salary**: Wage is negotiable and dependent on experience. £10.00-£22.50 (including commission, overtime and performances).

Working Hours: 8 hour shifts Monday - Friday (Flexible With Time Starts & Finishes). Saturdays & Overtime available.

Additional pay:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus

Schedule:

- 8 hour shift

Application deadline: 01/09/2024

Expected start date: When right person is found.

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bloxwich, WS3 3SSS: reliably commute or plan to relocate before starting work (required). May have to work at Great Wyrley or West Bromwich Branch sometimes.

**Experience**:

- Funeral Director/Memorial Consultant: 1 year (preferred)
- Customer Service: 1 year (preferred)

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Loyalty bonus
- Performance bonus
- Yearly bonus

**Experience**:

- Funeral Director/Memorial Consultant: 1 year (preferred)
- Customer Service: 1 year (preferred)
- Care: 1 year (preferred)

Work Location: In person

Reference ID: FUNERAL ARRANGER & MEMORIAL CONSULTANT