Volunteer Support Officer
5 months ago
To use a range of communication channels to engage and encourage two-way dialogue with all stakeholders. To undertake presentations within scope. Leadership To be proactive in seeking new opportunities for volunteering. To support the management of the volunteer service ensuring all processes are followed for recruitment, management etc.
Service Management Organise community networking and outreach events with external partners to initiate conversations around cancer and what matters to people. Keep up to date with relevant legislation and develops relating to volunteering. Contribute to the development of policies and standard operating procedures. To service any relevant meetings, or events including the development of agenda, minutes and action logs.
Support the Head of Patient Engagement in the achievement and maintenance of the Investing in Volunteers Accreditation. Service Improvement As a key member of the Patient Engagement Team develop areas for service improvement and lead upon projects within area of responsibility. To undertake audits to ensure compliance with database completion, adherence to standard operating procedures and key performance indicators. To work closely with the Patient and Carer Partnership Board (PCPB) providing support and guidance at their monthly meetings.
Finance and Resources Manage time efficiently to work on multiple projects and competing deadlines. Monitor engagement activity budgets and expenditure. Use the Trust Procurement system, Oracle, to raise orders. Personal and People Development To support the Patient Engagement and Volunteer Support Officer providing day to day management for the volunteer service, maintaining a database of relevant information, arranging a robust induction process and social opportunities.
To support the Patient Engagement and Volunteer Support Officer in developing and maintaining a recruitment campaign for attracting volunteers to undertake roles. Support the development and operationalisation of Volunteer to Career pathways. To maintain up to date knowledge on research, tools and techniques to support volunteering activities. To build positive working relationships, respecting and valuing the contributions made by others and acting in a considerate, helpful, and inclusive manner.
Willing to be the best you can be, continually looking for ways to improve and develop to reach full potential. Information Processing To creatively develop and engage through a variety of different media such as video, animation etc. To develop, manage and maintain the CIVICA Engagement (Customer Relationship Database) database to record, report and analyse activities. Responsible for understanding the data and insights gathered through engagement with patients, families and carers to support the Patient Engagement Team in developing improvement plans, summary reports etc.
Health, Safety and Security Responsible for undertaking risk assessments of any venue that may be used for engagement or volunteering activities. Effort and Environmental (physical, mental emotional and work conditions) Daily use of equipment e.g. VDU, keyboard etc. Office based role, with extended periods of time concentrating whilst analysing data.
Occasional requirement to drive as part of role. Light and occasional physical effort in setting up venues or rooms. Occasional contact with patients and families that may be emotive and distressing.
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