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Hotel Receptionist/reservations

4 months ago

Ellesmere Port, United Kingdom Inglewood Manor Hotel Full time

Boutique Hotel Group owns three luxury hotels and wedding venues set in the heart of the Cheshire countryside. We currently have a fantastic opportunity for an enthusiastic **Receptionist/Reservationist **to join our team at Inglewood Manor.

**This role will be 4 days per week, predominantly based on Reception with approximately one day Reservations per week, depending on business needs.**

**Your main duties & responsibilities will be**:

- To assist in the smooth operation of all areas of the Reception department.
- To ensure a warm welcome to all guests both in person and by telephone, following relevant procedures.
- To check guests in and out and process payments accurately.
- To use Reslynx system to manage guest reservations and follow hotel policy for cancellations and no-shows.
- To be fully aware of all rates and promotions and to quote such rates in line with hotel revenue strategy, ensuring maximum occupancy and rate are achieved at all times.
- To chase unconfirmed bookings
- To respond to any guest requests efficiently and effectively.
- To be responsible for switchboard operation, transferring phone calls to correct extension and taking accurate messages.
- To collect, post, and balance payments to the Rezlynx system, and cash up at the end of the shift.
- To inform guests of amenities available as well as pertinent hotel information at all times.
- To maintain the front desk area in a neat, organized, and stocked manner at all times.
- To follow all hotel policy and procedures, including SOP’s, HR and H&S.
- Commitment to delivering excellent customer care
- Good communication and organisational skills
- A get up and go attitude
- Previous reception and Reslynx experience would be desirable although full training will be given

**What's in it for you?**
- Competitive rates of pay
- Great discounts across our hotels, food & drink bookings and Land Rover Experience
- Free meals on duty
- Free parking
- Regular team incentives and prizes to be won
- Birthday voucher
- Training and development opportunities across the Group

This role involves working weekdays, weekends, evenings and bank holidays.

**Start date TBC. Please note that you must be eligible to live and work in the UK in order to be considered for this position.**

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: £9.50 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- 8 hour shift

Work Location: One location

Reference ID: Receptionist / Inglewood Manor