Field Service Engineer

3 weeks ago

Hinchingbrooke Business Park, United Kingdom Sopra Steria Full time

Now is the perfect time to join the NHS SBS family Not only have we been recognised as one the UK’s Great Places to Work we are currently amid an exciting and innovative enterprise transformation project. This has resulted in a huge number of new roles,as we continue to grow to meet our seemingly ever-increasing client needs.

To help facilitate this vast program of work, there is an urgent need for two Field Engineers to provide second line support and assistance of the user IT infrastructure. This will include tasks such as build and image new devices, install new kit, repairdevices, laptops, Desktops, printers, etc.

Both vacancies will be predominantly based from home covering different geographical locations - one in and around Huntingdon and Cambridgeshire and one covering Norwich and Norfolk so all applicants will need to be based near those areas.

**What you’ll be doing;**
- Break fix support of IT equipment on the user sits
- Build and imaging devices
- Testing kit prior to installation and handing over to the users
- Provide second line support.
- Carry out project tasks as required to support additional project work
- Accurately assess time to complete tasks in order to follow standard project processes and procedures.
- Be aware of the relevant SLA structure and to respond, fix or escalate according to the limits set out within that structure.
- Manage tickets on the ITSM tool, Cherwell, to ensure that tickets are managed efficiently
- Maintain Operational and User procedures to ensure that Team Leader is informed of progress.

**What you’ll bring**:

- Demonstrable experience of working as a Field Engineer providing 2nd Level support
- Knowledge to be able to identify problems and fix accordingly
- Experience within a customer support environment and working to tight deadlines
- Ability to travel to customer sites frequently to manage the workload

**It would be great if you had**:

- Experience of: File/Print Clusters
- Enterprise level thin client environments
- Messaging systems
- Accreditation to MCP level or equivalent.
- Diploma in Computer Sciences

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you

**Employment Type**: Full-time, 6 months Fixed Term Contract
**Location**: Huntingdon or Norwich
**Security Clearance Level**: DBS
**Internal Recruiter**: Mark
**Salary**: £28000 - £35000 per annum. Depending upon experience and development needs

**Benefits**: 25 days annual leave with the choice to buy additional days, life assurance, pension, and generous flexible benefits fund

**Loved reading about this job and want to know more about us?**

NHS Shared Business Services (NHS SBS) was created by the Department of Health and Social Care to deliver corporate services to the NHS. A unique joint venture with Sopra Steria, a European leader in digital services and software development, we make lifeeasier for NHS employees, patients, and suppliers, and deliver value for money to the taxpayer. Proud members of the NHS family, we provide finance & accounting, digital, procurement and workforce services to more than half the NHS in England, and our solutionsare underpinned by cutting-edge technologies and our teams’ expertise, in-depth understanding of the NHS, and commitment to service excellence.

We share common values and unity of purpose with the rest of the NHS family, are committed to being a force for good, and are dedicated and empowered to act responsibly and sustainably at organisational, team and individual level.

Would you like to join us on our journey?

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