Retirement Living Officer

5 months ago


Rugeley, United Kingdom Midland Heart Full time

**The Role**
Are you a keen problem solver who enjoys delivering great customer service? If so, we‘ve an exciting opportunity for a people-focussed individual to join us as a Retirement Living Officer on a 35 hour per week, permanent basis

In this varied role, you will be covering three of our Retirment Schemes; Pennybank Court (Rugeley, 14 hours per week), Elmcroft Court (Canoock, 14 hours per week) and Teddesley Court (Cannock, 7 hours per week).

Please note, you must be able to travel between these schemes to be considered for this role.

**Your day-to-day responsibilities will include**:

- Achieve high customer satisfaction, by developing and maintaining positive relationships with our customers, interacting with them regularly to ensure key messages are delivered and their needs are understood.
- Ensure that our schemes are safe, secure and thriving communities.
- Previous experience of working within a Housing Management setting
- Experience working with people in a fast-paced customer service / relations role, either over the phone or face-to-face.
- Knowledge and experience of managing compliance including building safety, safeguarding, fire safety and health and safety.

**Who are Midland Heart?** We’re a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Please note, we reserve the right to halt recruitment activity for this role at any stage.
- We’re proud to be a Disability Confident Employer. Please feel free to contact us if you would like to discuss any adjustments you might need in order to be successful in this role._



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