Client Services Manager
3 weeks ago
**Client Services Manager**
**West Sussex**
**Hybrid Working Pattern**
**£35-45K depending on experience**
**Benefits include 23 days holiday, 1 paid development day, 1 paid charity day, healthcare, professional development, pension**
Our client has a fantastic opportunity for a dynamic, personable and action-orientated individual to join a fast paced, culture driven and fun creative agency. They produce original customer experiences across digital, physical and hybrid spaces.
The Client Services Manager is tasked with managing client relationships with existing and new opportunities to drive business growth and value. Your ability to account manage the day to day wants and needs of the client is a prerequisite of this role, butensuring that the business has clarity in terms of plannable work. The CSM will support the wider team ensuring that the same level of client servicing and business acumen is applied throughout the team as well as developing processes.
**Main Duties**
- Develop business with existing clients
- Own all comms with client
- Ensure each project has a clear pathway and is delivered by the wider team
- Consistent updates on commercial performance for both client and project
- Report to Senior Client Services Manager on portfolio performance
- Update and manage CRM
- Develop account plans and strategies related to individual clients
- Connect with historic clients
- Deliver strong debrief process and own client relationship after every project
**Skills/Qualifications**:
- Sales orientated and charismatic
- Knowledge and experience in the Events industry is preferable, and a digital offering preferable
- Creative solution-based thinking
- Excellent reporting skills, a keen eye for detail
- A high level of organisational skills and the ability to prioritise multiple tasks
- An excellent communicator with the flair to engage all types of contacts with a strong commercial acumen
- To be proficient in using a CRM package
- Able to efficiently use Microsoft Office software (Word, Excel, Outlook and PowerPoint)
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