Dwp Higher Executive Officers Retirement Services

2 weeks ago

Lincoln, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 257119**Salary**:

- £34,173 - £34,971**Job grade**:

- Higher Executive Officer**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Retirement Services**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- LincolnAbout the job

**Job summary**:
The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy and is responsible for helping people move into employment, supporting pensioners and protecting some of the most vulnerable in our society.

As the UK’s biggest public service department it administers the State Pension and a range of working age, disability and ill health benefits to around 22 million claimants and customers.

The full-time working week for DWP is 37 hours. You may be required to work at any time between the hours of 7.45am and 8pm on any day between Monday to Friday and 8.45am to 5pm on Saturday. You will be given advance notice of your personal schedule.

DWP is a family-friendly employer, and we try to accommodate the widest range of working patterns, including part-time and job-sharing, but we cannot guarantee doing so because our ability to deliver our business locally must always be taken into account.

Full learning and development for the role will be provided including Diversity & Equality.

**Job description**:
DWP are looking to fill Higher Executive Officer roles in Retirement Provision Directorate. These are key roles, and we are looking for people who are flexible and versatile and who will help us deliver excellent customer service, make sound decisions, implement change and lead others.
- Lead by example and provide inspiration, direction and support to colleagues by communicating corporate changes with clarity and purpose
- Create a culture that promotes, supports and delivers improvements to performance and customer service through strong, inclusive and effective leadership
- Be innovative and lead activities to support efficiencies and improvements to service delivery
- Create an environment that empowers others to do the right thing for customers, being responsible for delivering an excellent service to achieve quality outcomes
- Operate as part of a team focussed on agreed goals and priorities to achieve collective commitments, effectively managing resources in an ever-changing organisational structure to drive efficiencies and keep costs down
- Accountable for managing workloads, attendance and conducting regular face to face performance reviews confidently addressing risks to performance

**Person specification**:
**Key Criteria**:
Ability to positively inspire, encourage and influence others to obtain buy-in from colleagues, actively seeking and listening to feedback by encouraging discussion and ideas in support of the long term DWP vision and acting on feedback; **(Lead Criteria)**

Strong leadership and coaching skills, able to identify and support the development needs of themselves and others to reach the Operational Delivery Professional standards and digital capability.

Excellent people engagement skills and a focus on building collaborative working relationships with colleagues and stakeholders across the wider team and Department.

Ability to work flexibly to meet changing priorities, managing a diverse workload and optimising resources to meet current and future customer expectations.

Ability to critically analyse products and processes including MI, to identify areas for action, resolving issues and making suggestions for improvement.

Confident decision maker, taking a leading role in proactively managing team performance, demonstrating a firm and fair approach to line management responsibilities in accordance with policy and procedures.

Works efficiently to reduce costs and has knowledge of risk management process.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Managing a Quality Service
- Working Together
- Developing Self and Others

**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles, and will assess your Behaviours, Strengths and Experience.Evidence of how you have met these criteria and your suitability for the role needs to be included in your Personal Statement.

**Interview Stage**:
Interviews will be assessed on the listed Behaviours and Strengths.

All applicants that progress will be invited to a blended interview and will be assessed against your strengths and the level 3 Behaviours

**Sift/interview dates**:
Sift is e

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